Shayne Laughlin - State Farm Insurance Agent - Lake Charles (LA)

Quincy Gardner Never can get a return can.

KrIsTiN I needed a athletic waiver notarized asap. It only cost me $10.00 and I was in and out. I also have my insurance with Paige Lee insurance. Always a good experience going to take care of business with these ladies.

Greg Albritton Darryl Andrews St Farm office has been great in helping with our Insurance needs. All of the employees have been top shelf. We’ve interacted mostly with Kelsey Goss and she has been excellent. Both in setting up our home and auto policies and also in the handling our claims, we’ve been very pleased with our agency.

Janice King So helpful! Even though they were not able to meet my insurance needs, they were so helpful in directing me to the right solution for my special needs.

Coach Mike Top rated review. Great service. Elisabeth went above and beyond to assist my wife and I. Even with other agents from another company dragged their feet.

Julie Sers Reba Phelps w/ BOM Financial Services came to my rescue with promptness, efficiency, & so much grace during a very stressful time for me with another local insurance provider. I am so grateful for her incredible industry knowledge, her connections, & her ability to find the perfect fit for my many needs. Reba & her team truly adore their work & don’t stop until complete satisfaction is reached for their customers. That’s exactly how the customer service world should work, & Reba & her team model that to perfection!

Chef BC Cherry Letter of Praise for Claims Adjuster Keshai Marshall Farm Bureau Insurance 8640 Business Park Dr Shreveport, LA 71105 Dear Farm Bureau Leadership, I am writing to extend my heartfelt gratitude and praise for the outstanding service provided by Claims Adjuster Keshai Marshall during a recent and devastating experience. Following a horrific home fire that caused extensive damage to my residence on Brookbriar Dr. in the 71107 zip code, Keshai demonstrated a remarkable level of professionalism, efficiency, and compassion. From the very beginning, she treated me with the utmost respect and care, handling my claim as though I were a member of her own family. She provided clear, detailed information on what I could expect from Farm Bureau and guided me step-by-step through the claims process. Her ability to explain the procedures in a transparent and reassuring way helped me feel supported during an otherwise overwhelming time. Most importantly, Keshai ensured I understood the assistance Farm Bureau would provide regarding my displacement after my home became uninhabitable. Her responsiveness, empathy, and dedication to her work brought me peace of mind and confidence that I was in capable hands. Keshai Marshall exemplifies the highest standards of customer service and professionalism, and I am deeply grateful for her commitment to her clients. Please recognize her for the exceptional work she is doing—she truly represents Farm Bureau at its very best. With sincere appreciation, Rosie Brown Brookbriar Drive Shreveport Louisiana

Dedilleon Twiggs Mrs. Racheal is the most sweetest person ever, she always has a smile, very polite and patient. She is most definitely an asset to the company!

Courtney Latiker I had a fantastic experience working with Kim. She took the time to understand my needs and found me the best possible rate without sacrificing coverage. The entire process was smooth, professional, and stress-free. I really appreciated her honesty, clear communication, and dedication to getting me the best deal. Highly recommend to anyone looking for reliable insurance help!

Chelsea Reed Working with Brandon Allen has been an absolute pleasure! He was knowledgeable, professional, and took the time to explain every detail of my policy. I never felt rushed or pressured, and he made sure I had the right coverage for my needs. It’s rare to find someone who genuinely cares about their clients like this. Highly recommend to anyone looking for a trustworthy and dependable insurance agent!