Security Plan Insurance - New Iberia (LA)

1 /5 Lorita Thomas: Well let’s see where should I start I live in Lafayette Louisiana hurricane Delta pass-through on October 9 on October 11 I contacted my insurance agent Lynette informed her of our damages on October 12 she came out to my job in new Iberia bought a form for me to sign to start the cleaning process on the Saturday following that day she had me to do an inventory list we did that today is now November 2 I have been calling every other day since October 13 to find out what is going on with our claim keep in mind we’ve sent over 20 pictures of our claim I have contacted the office in rain Louisiana in new Iberia Louisiana and also Donalsonville Louisiana and every time I call I’m being told that they have to do a ticket and someone will call me I have left a total of 14 messages in the last three weeks were on today I’m being told by Mona at the new Iberia office that she would have to take another ticket down and pass it to an adjuster and I have to wait until an adjuster comes out keep in mind our agent didn’t tell us anything about that and we have been sitting in waiting no one has contacted us or even have the decency just to call us and let us know that someone would be coming out both my husband and I work in two different cities. And we would have to takeoff of work this is a horrible company they’re fast to ask for your premium but now that you need their help there’s no one there to take your call or to try to assist you I will contact the Better Business Bureau today and also I will contact their other office in Austin Texas I should’ve known this company was not good due to the fact that my mother had a policy with them for over 35 years and her life insurance policy with only $9000 but was paying a premium every month what a waste next time I’ll go with a more reputable company that I know will get the job done

5 /5 Phebe Hayes: Great service provided. We especially appreciate the latest assistance Wilhelmina and Raven provided when we contacted the agency about our accounts.

1 /5 Tavia Johnson: Didnt answer and they keep letting my policy lapse cause they dont have workers

4 /5 Hazel Cole: They answered all my questions she was very pleasant

5 /5 Kevin263: Our agent, Ms Ashley has a very pleasant personality.