What Clients Are Saying Roane Insurance Agency, Inc. (GG)
1 /5 Shardale Carmouche: Worst insurance company to go with for a car insurance. They started off with a decent amount but after 4 months of paying that amount it went up again $51 started paying that for a couple of months then it went up again and they couldnt explain why so I switched insurance companies worse insurance company to go with when you dont have an explanation of why they keep going up. Call the man to speak about why they going up I had to wait 2 weeks in order to get a hold of them and the only reason I got the hold of them cuz I had to go over there. The person that took the message was rude, they was rude when I got over there. Please people take it from somebody that has experience do not go with this company!!!! If I can go grading 1-10 wouldnt even be a one it would be a zero
1 /5 Dondranique Williams: When they answer the phone its always with an attitude, thats when they actual answer. Trying to get information about your policy or a new policy is impossible. They take your information and never call back. Service has definitely went down for this place.
1 /5 Logan Simpson: I emailed them 6 months ago to ask about getting insurance for my home and cars. They replied back to ask for more info, which I provided, and then never contacted me again. Dont waste your time
5 /5 Kane Leonard: Great family owned business. I have dealt with Ripley and it has always been a pleasure. For any of of your insurance needs I would definitely recommend that you reach out to them first.
5 /5 Jude Pontiff: Hands down the best insurance angecy in town. They treat you as if you are part of their family and will do everything in their power to get you the best policies for an affordable price. I would recommend Roane insurace to anyone 100/100 times. Keep up the great work guys
Reed Ebarb Mark holds all of our policies. When one of our cars was wrecked, he was there, helping us through every step of the process. Hes always coaching us through our insurance options, helping us balance coverage and price. When I needed life insurance, he was there. When I needed car coverage, he was there. When I needed a friendly agent to help explain things, he was there. Love Mark.
Zane Johnson I had a great experience with Franklin Parish Farm Bureau. Their team is professional, knowledgeable, and responsive. They made the process of finding the right coverage straightforward and stress-free. Highly recommend for anyone looking for reliable insurance services!
Chuck Smith Working with Stock and Carrillo has been a fantastic experience. Jeison Carrillo is incredibly personable and always follows up, making sure every question is answered and every need is met. The team offers great service with a hometown feel—youre not just another number here. Its refreshing to deal with people who genuinely care and take the time to build relationships with their customers. Highly recommended! Supporting the local business that is heavily involved in the community.
Rashawn Davis Excellent customer service is the number one job in any company! It is the personality of the people within the company that keeps customers coming back. Shelton Berry is the reason I choose Liberty Mutual. His exquisite approach to customer service and his impeccable knowledge of the services being offered is unmatched.To earn the respect of your customers, you first have to respect those customers. That is why Shelton Berry behavior is embraced, he truly understands the value of caring within service. Thank You Sir!
Kelsey Knighten Very helpful, worked around our busy schedule and Did great! We were just looking for auto insurance but they even got us a discount on our home insurance!
Lacy Hedge By far the best experience I have ever had with an insurance agent. They were very friendly, prompt and saved me lots of money. Excellent experience all around. Highly recommend