5 /5 charles parker: Over the past 26 years, I’ve worked with numerous finance companies, and many have been truly amazing—especially during difficult times. But nothing could have prepared me for the emotional and financial stress I faced after the recent passing of my father. Navigating the financial burdens he left behind was overwhelming—until I had the privilege of speaking with Mrs. Kerri Billlot.
From the moment I began explaining my financial situation, Mrs. Kerri not only listened patiently, but truly heard me. As I opened up about everything that had brought me to this point, she responded with genuine compassion and a commitment to help find a solution tailored to my needs. Her support and uplifting energy made it easier to breathe, refocus, and think clearly about what was best for me.
After our phone conversation, I visited her branch—and was immediately welcomed with a smile, a refreshing drink, and the warm presence of two other incredibly kind ladies. Mrs. Kerri was honest, transparent, and friendly throughout the entire loan agreement process, turning what could have been a daunting experience into an extraordinary one.
If I had to rate my experience with First Heritage on a scale of 1 to 10—I couldn’t. The numbers simply don’t go high enough and the only thing missing from that office is a couch, because I truly felt at home. Those three amazing women are more than employees—they’re like family.
Mrs. Kerri, thank you for being exceptional at what you do. Please share my appreciation with your coworkers—they, too, were phenomenal. For anyone facing life’s unexpected challenges and needing support, I wholeheartedly recommend reaching out to Mrs. Kerri and the team at First Heritage. They’re more than just professionals—they’re a beacon of hope.
