GoAuto Insurance - Luling (LA)

Maureen V. Phillips Quick, Professional, and Fair. I had a minor car accident and filed my claim through this agency. I was impressed with how quickly they responded. The claim was handled professionally, and they made sure I was kept in the loop throughout the process. What stood out most was their fairness—no haggling, no hidden fees. I’m very happy with the way they handled everything.

Michael Nguyen I recently had the pleasure of working with Haley from State Farm and I couldn’t be more impressed with the level of service I received. From the very first interaction, she was professional, knowledgeable, and genuinely attentive to my needs. Haley took the time to thoroughly explain my policy options, answered all my questions with patience, and helped me find the best coverage for my situation. Their expertise and dedication made what could have been a stressful process incredibly smooth and reassuring. What truly stood out was her responsiveness and willingness to go above and beyond—whether it was following up promptly or clarifying details to ensure I had complete confidence in my decision. It’s rare to find someone who combines such professionalism with a personal touch. Thanks you Haley, I feel well-protected and valued as a customer. I highly recommend her to anyone looking for reliable, customer-focused insurance assistance. Outstanding service! ★★★★★

Kurtis Turman Update: I previously posted a pretty bad review on Progressive stemming from an issue I had with them IRT replacing my windshield & sunroof. They both had to be replaced because of a small crack that started inside of the window. Long story short they originally refused to purchase the glass for the sunroof because they said they could get it from Safelite for 700 bucks cheaper than Tesla which would have left me eating that part of the bill. They did make this right by paying for the glass and also by returning 500 of my deductible. I was actually satisfied with their resolution but now the things I weren’t satisfied with: They put this on my car report as an accident which is going to ruin the value of my car and mess me up with shopping around for other insurance. It wasn’t an accident, in fact, it was a replacement of a windshield that had replaced about a year prior from guys who: Safelite. Second thing is just the inconvenience. The way they operate I ended up being without a car for a day because they didn’t pay their part I missed out on being able to pick up the vehicle in a timely manner. Then I was talking to a guy that couldn’t make a decision to take care of me even though he knew that what was going through wasn’t right. BLUF: I will be looking for another insurance provider. I’m a firm believer that conducting square business is the most important part of our economy. If you provide a service you should not try and weasel your way out of it and I felt that Progressive in this instance was trying everything they could to not uphold their end of the agreement and this is no different to me than predatory lenders.

Jay Strickler I have used Russell for about 15 years to insure my commercial real estate properties. He is always prompt and thorough, possesses extensive insurance industry knowledge, and finds insurance products that minimize my costs.

Christy H They have amazing customer service along with making sure to do everything that is best for you! ANYTIME I need to contact Allstate, I have and will continue to call them. I very much appreciate these ladies!!

Deborah Mitchell They are so friendly helpful.

Randy Beason Had a pretty big claim from hail storm, and State Farm did a great job from the start until the finish. No issues at all. Super fast on payment. Thank you, State Farm and Sarah Kurt and her crew.

Stacy ONeal Took number never heard back

Warren Dixon Natalie has done a wonderful job helping me with my health insurance for years so I definitely had to see her to help me again with my Medicare enrollment. She answered all my questions and I highly recommend her for all your insurance needs.