Erny Insurance Agency - Lafayette (LA)

Katie Gregory Great place, friendly people

M Benedict I’m very happy with the service I received from the ladies in the office, sorry I’m terrible with names, but they were very helpful and friendly. They remembered me, after meeting with me just once, as soon as I walked into the room. They make sure my policy is the way I want it that I’m fully covered.

BT Jones I will tell it like it is. 1. The owner is polite and cordial. 2. Meghan at the front and Jess, works remotely and the rest of the staff shows excellent professionalism, polite and very detailed and patient. They really go above and beyond to help you. 3. I have but just 1 complaint. It is directed at the recent change in operations at HQ and IT. That is, you should be able to click pause or unpause for a month, or however much time you need. This is not directed at the agent or his staff. 4. I like the fact the agent and staff also tell it like it is. There are no hidden rules or fees. I would highly recommend this agency and State Farm as a very clear, affordable auto insurance company

joe andry Global goes out of their way to help

Drew Marze Great to work with after Hurricane Laura. Highly recommend.

Patricia Schlesinger I’ve had a great experience with this insurance company! They’ve been responsive, reliable, and truly made every process smooth and stress-free. Their team goes above and beyond to make sure everything is handled professionally and in a timely manner. A special thank you to Alexis, who has been an outstanding representative. She’s knowledgeable, kind, and always willing to answer my questions thoroughly. Her attention to detail and friendly attitude made a big difference. Highly recommend this firm if you’re looking for quality service and people who actually care about helping you!

Indy Ms Ellen Webre was very nice! Professional and helped me out so so much. Very detailed and kept a smile throughout the entire process. Thanks Ms Ellen for all of your help today!! I really appreciate it. Direct Auto Insurance is lucky to have such a great advocate on their team!

Jessica Walther Excellent experience working with this agency. The staff is friendly and knowledgeable. They assisted me with business and home insurance. I would highly recommend this agency.