Direct Auto Insurance - Lafayette (LA)

Christy Carrico Very helpful, knowledgeable staff. They made the whole process easy. Would definitely recommend

Deanne Jabusch Ive been a long time Farm Bureau customer and was pricing lower insurance, both homeowners and auto. I think I found my go-to insurance! Kalyn with Allstate has been so helpful and explains so well!

jarvis marshall I am extremely disappointed with my experience with Progressive Insurance. They blatantly lied and falsely claimed that I signed up for their Snapshot program, which I never agreed to or authorized. Despite explaining this multiple times, both the customer service representative and the manager refused to listen or acknowledge my concerns. It’s clear that customer service isn’t valued at all — I felt dismissed, ignored, and outright brushed aside. Their entire approach feels like a complete disregard for their clients’ needs and honesty. This situation has caused me significant inconvenience, forcing me to start the difficult and time-consuming process of finding a new insurance provider. The lack of accountability and transparency from Progressive has left me feeling frustrated and betrayed. It’s obvious that there’s some level of collusion or at least a systemic failure within their team, given how everyone seems to give the same dismissive attitude. I would strongly warn others to stay far away from Progressive Insurance, as they cannot be trusted and their customer service is utterly unhelpful. I am giving them zero stars for this experience — they have truly lost my trust and respect.

Annette Allen Very friendly and professional.

Travis Rivet I’ve been with Paul for over 25 years. Everytime I ever needed him, he was there. He cares about his clients and will work towards getting any claim to resolution as quickly as possible. He also has the most friendly and efficient staff I’ve ever seen. They are pleasant to talk to, will return calls promptly, and even follow up with you. That kind of customer service is very hard to find these days.

Susan Marshall A-1 seevice for all your insurance needs.

Paul Buras Friendly informed service. Best rates around. Which is impressive being a nation wide reparable Ins co able to beat the rates of the smaller fly by night companies. Trust me I’ve been with a lot of them.