Kurtis Turman Update: I previously posted a pretty bad review on Progressive stemming from an issue I had with them IRT replacing my windshield & sunroof. They both had to be replaced because of a small crack that started inside of the window. Long story short they originally refused to purchase the glass for the sunroof because they said they could get it from Safelite for 700 bucks cheaper than Tesla which would have left me eating that part of the bill. They did make this right by paying for the glass and also by returning 500 of my deductible. I was actually satisfied with their resolution but now the things I weren’t satisfied with:
They put this on my car report as an accident which is going to ruin the value of my car and mess me up with shopping around for other insurance. It wasn’t an accident, in fact, it was a replacement of a windshield that had replaced about a year prior from guys who: Safelite.
Second thing is just the inconvenience. The way they operate I ended up being without a car for a day because they didn’t pay their part I missed out on being able to pick up the vehicle in a timely manner. Then I was talking to a guy that couldn’t make a decision to take care of me even though he knew that what was going through wasn’t right.
BLUF: I will be looking for another insurance provider. I’m a firm believer that conducting square business is the most important part of our economy. If you provide a service you should not try and weasel your way out of it and I felt that Progressive in this instance was trying everything they could to not uphold their end of the agreement and this is no different to me than predatory lenders.
3 /5
