1 /5 David Sanborn: I called and asked "how much to put batteries in a watch" and Victoria said $12.50. So I took my watch to them and waited - a long time. I see through the blinds in the workshop that theyre struggling with my watch. After about 20 minutes a jeweler brings my watch taped together and says that he put batteries in it, it didnt work, and that they couldnt put the back on it. Skeptical, I took my watch and left. I examined it in the parking lot and it was apparent that theyd lost the metal tab in it that bridges the + and - on both batteries. Without this metal tab my collectable antique LED watch would be useless. I went back and complained, the jeweler searched and found the tab. I expressed amazement that hed forgotten such an important part. He said "I didnt give it back to you because I thought you were coming back". What a LAME excuse! It was insulting. He offered to try again with the tab using another movement Id brought with me, so I accepted because swapping the movements is literally a 5 second proposition that cant be screwed up. This time the watch worked and he successfully closed the back. He walked off and I didnt know if they were going to comp the service free for the bumbling incompetence. A different employee said I had to pay - not the $12.50 quoted on the phone, but $27.00! She said it was $12.50 - a battery. Ive bought these batteries on Amazon for ¢.40 each and I told her that their incompetence and my wasted time + the $12.50 quote on the phone should not = $27. She was very inflexible and offered no compromise and not wanting to create a big stir I paid the amount. In retrospect, Im stupid for enriching them. If youre in Mandeville, please go anywhere else, this shop is only sufficient for vending mid grade jewelry and the few watches they sell are quartz movement gold and diamond bling-bling that any honest watch collector could care less about...
Update: lol, they respond by calling me "unwell". Every word of my review is the unvarnished truth, and I did repost my old review on Google specifically because Yelp is no longer relevant and their incompetence that day was monumental.
¯\_(ツ)_/¯
