Couchs Jewelers Inc - Bossier City (LA)

5 /5 Keary Martin: If you’re looking for a new jewelry store to do business with, go check out Couch & Co. Jewelers in Bossier City. They are the best. Mr. Ricky and his staff take care of you on a very personal level. We have been in here several times. There’s also items for men. Definitely go check them out!!

5 /5 Margaret Wallace: My husband bought my engagement ring and wedding band from there and I have bought earrings, and have had my grandmother’s necklace repaired by them. Each time it has been a fantastic experience! I highly recommend them to anyone who has a jewelry want or need.

5 /5 Taylor Chumley: I visited Couchs in late January to pick out an engagement ring and I was initially greeted by Ashton. Ashton is by far the most helpful person in the shop!! I walked in with a pear shape in mind, but as soon as I slipped one on my finger I hated it. Ashton presented a few different shapes and then.....BOOM! He showed me the round brilliant. I immediately fell in love. I used Couchs for several jobs. Two rings resized, the purchase of my engagement ring, a wedding band, and the purchase of a third ring for a wedding gift. I traded family heirlooms for said items. I called to check on some items a few times. There is a girl that works in Couchs named Robin- Avoid her at all costs. She will ruin your experience!! There were definitely a few hiccups along the way and lets just say I found myself a little disgruntled, deservingly so. The owner of the shop took it upon themselves to personally call me at 7pm at night to make it right. We spoke for thirty minutes and got to know one another. That is true customer service. I dont care who you are. Kathy is a very hard working, faith driven woman who strives to keep her customers returning and I admire that. These guys are very good at what they do and they are very transparent about how they do it. If youre looking for a great piece of jewelry ask for Ashton, Kelly, or Elizabeth!!

1 /5 Beatrice Miles: I took my diamond wedding ring to Couchs Jewelry to have the prongs recapped and polished. I was told that it would take about two weeks to complete it. When I returned to pick up my ring I was told to come back the next day it was not ready. When I picked up my ring I noticed that my diamonds were smaller and that is was not the same ring. I informed the clerk and was told by her that maybe I forgot what my ring looked like. I was highly surprised by the lack of customer service she when speaking be about my concerns, especially when they pride themselves on excellence and as a premiere jewelry store. The clerk was dismissive, rude and showed a lack of interest to rectify the situation. I paid for their services and was treated horribly. They denied any wrong-doing. My ring has lost sentimental value as well as material value that cant be replaced. Im highly disappointed and dissatisfied by the service I received. I will never do business with Couchs Jewelry again nor do I recommend them. If you have any jewelry that is sentimental to you or a family heirloom be careful because it could happen to you. Shame on you Couchs Jewelry, God does not like ugly or dishonesty.

5 /5 John Shelton: Been using them for almost 30 years... They made my wifes ring from scratch... And then keep updating it as she wants to "CHANGE" it up. Today I picked up a watch repair and ordered earrings.... Ricky and Ashton will fix you right up...