Chase Desormeaux - State Farm Insurance Agent - Lafayette (LA)

jarvis marshall I am extremely disappointed with my experience with Progressive Insurance. They blatantly lied and falsely claimed that I signed up for their Snapshot program, which I never agreed to or authorized. Despite explaining this multiple times, both the customer service representative and the manager refused to listen or acknowledge my concerns. It’s clear that customer service isn’t valued at all — I felt dismissed, ignored, and outright brushed aside. Their entire approach feels like a complete disregard for their clients’ needs and honesty. This situation has caused me significant inconvenience, forcing me to start the difficult and time-consuming process of finding a new insurance provider. The lack of accountability and transparency from Progressive has left me feeling frustrated and betrayed. It’s obvious that there’s some level of collusion or at least a systemic failure within their team, given how everyone seems to give the same dismissive attitude. I would strongly warn others to stay far away from Progressive Insurance, as they cannot be trusted and their customer service is utterly unhelpful. I am giving them zero stars for this experience — they have truly lost my trust and respect.

Nicole Meman I had an amazing experience! From the first exchange, everything was super easy and straightforward. Matthew was extremely informative, explained everything clearly, and most importantly beat the rates I was getting elsewhere. I called in just looking for an auto insurance quote, but I ended up walking away with a policy the same day. Couldn’t be happier with the service—highly recommend!

Coach Mike Top rated review. Great service. Elisabeth went above and beyond to assist my wife and I. Even with other agents from another company dragged their feet.

Benita Lavergne Been going to Mike Cohens office for at least 25+ years. Staff is super helpful and knowledgeable, they take great care of my familys needs.

Paulette Stephens I really appreciate Mrs.Evlyn she was a great help to me in getting my truck insured. I appreciate the time she took to make sure I had everything I needed before getting off the phone. And if I know someone looking to insured, I will refer them to her thanks again

Gino Radosta Haley at ABC Title was amazing! She was super efficient and friendly. She was able to answer all my questions and concerns. I will definitely be doing more business here and hope all there employees are as great as Haley!!!!

carlo crifasi Only because zero stars isn’t available

Velma Jensen I have consistently received exceptional customer service from Life Insurance Co of La. Their representatives are courteous, patient, and knowledgeable. They provide detailed explanations of policy options, making it easy to choose the right coverage. Their prompt response to inquiries or claims shows their commitment to customer care. I am grateful for their professionalism and efficiency. I highly value their customer service and would confidently refer them to anyone in need of auto insurance.