U.S. Bank Branch - Freeport (IL)

1 /5 Cindy: Customer service at this bank is nonexistent! They are not friendly nor are they willing to help. I would never bank here.

1 /5 Joseph Lotta: U.S. Bank does not respect the second amendment and has a policy prohibiting persons licensed to carry from carrying in the bank. This policy obviously does nothing to further public safety and only inhibits carrying by the law abiding.

5 /5 Oscar Del Pilar: Ive worked with Mary Kaufman now for 3 years on business loans. She is very professional & knowledgeable and will help in any way she can. I highly recommend working with her on anything related to business.

5 /5 Cristy Larson: Always a pleasure dealing with employees in US BANK building downtown. Always friendly, efficient & accurate.

1 /5 sheila plowman: Avoid this bank at all costs. I have been with this bank almost 20 years. Last month my husband passed away. Unknowingly I used his his SSI (different bank). Several weeks later his bank disputed the withdrawal. US Bank decided I committed fraud even tho the other bank was not coming after me for fraud. I took care of the problem with his bank. All except $40 that had already been deducted from my account. My SS check was supposedly sent back to SS on the 3rd. On the 5th I get an email showing it in my account that was supposed to be closing (by them not me). I have been told that when they are good and ready that I will be sent a check for MY money. No idea when. That money is my only income now. I am bedridden with multiple medical problems that require supplies purchased every month. I have NO access to funds to purchase those supplies now. They are illegally keeping my money from me as they had no right to accuse me of fraud. They never even contacted the other bank. I had talked to them several times. I need to call around to see if a lawyer will talk to me. I am even considering calling the TV stations to tell them my plight. I am 67 years old and can only get anywhere by EMT help. How will that look in a lawsuit to a judge. They are playing with my health. I AM TIRED OF THE RUN AROUND ON THE PHONE.