Steven Thomson - COUNTRY Financial Representative - West Salem (IL)

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

Taylor De La Fuente I’ve been working with Zach at Triple AAA Insurance for years, and I can’t recommend him enough! Not only is he a great friend, but he goes above and beyond to ensure that we have the best coverage and that all of our questions are answered. Whether it’s for personal or business insurance, Zach is always quick to respond, incredibly knowledgeable, and truly cares about his clients. It’s hard to find someone who’s both professional and personable, but Zach nails it every time. If you’re looking for a trustworthy, reliable insurance agent, look no further – Zach is the best!

maura martinez Mrs. Maria was very kind and explained everything to me very well.

Karen Faulkner We called Randy to schedule an appointment to meet with him. He was able to meet with us immediately. During our meeting we discussed our insurance needs. He wasnt able to give us the necessary information at that time. However, we set up an appointment to meet with him on the next business day. At that time, he was able to provide us with the requested information. We felt that Randy had our best interest in mind.

Matt Mette Always nice and friendly. The 3 secretary ladys are very helpful and awesome.

Sheri Carrington Jane Lewis and staff are awesome would recommend them to anybody. They are always willing to help

Ryan Cullen Ive been insured by Shelter Insurance for 5 years now, I have vehicle, motorcycles, Life and my business all covered. Brandon has been great about explaining what I am paying for, what I getting in return. Along with keeping me up-to-date on any changes on my policies.

Jessica Reyes Friendly and efficient service from Omar. I had a difficult situation and he got me the best rates and kept me informed throughout.

James Mahan Very helpful and professional