Rick McLean - State Farm Insurance Agent - Bloomington (IL)

5 /5 Rachel Grigoletti: Ive been with this office for around five years now, and every time I call, its painless and simple! Transferring policies, creating new ones, and canceling old ones is always easy. Theres no sales pressure at all, which I really appreciate. Shawna on the phone has always been amazing—things get resolved with a quick five-minute call! Everyone Ive spoken with has been incredible.

3 /5 Dean: The service seems to be decent sometimes but other times not so much. I switched from another state farm agent who totally made a mess of my billing and account. It did take some time and multiple calls back and forth but this state farm office did eventually get my billing fixed. I appreciate that. My most recent interaction wasnt great. My vehicle was hit by a rock from a lawn mower and it damaged a passenger side window. I was already having a tough day with a lot going on so this wasnt ideal. I pulled into a parking lot and called my agents office. I got one of the Ricks assistants on the phone, Ive never spoken to Rick. Well the gentleman assured me that the incident would be covered and fixed at no cost to me. That he would file the claim and an glass repair company would notify me. When the glass company called they talked about how they could fix the window and how much it would cost to me. When I told them my agent said I would not be responsible for the cost they informed me that was not the case. I called back Ricks office and talked to a woman that answered the phone. The previous person I talked to said he was in the process of filing a claim and there was nothing else for me to do. This woman that answered the phone had no knowledge or record of that. She said Id have to file a claim which confused me because I already thought that had been done. I explained that the previous gentleman said he was filing the claim and it would be at no cost to me. She assured me that she would figure out what was going on and SHE would call me back. Well I got a call back not from state farm but from the glass company. The glass company said there was a misunderstanding and this damage was not covered. So this state farm office really failed me today. I spent a lot of time on the phone and was mislead. Now Im stuck with a damaged vehicle and am left to deal with it on my own. I pay a lot of money to state farm and they really didnt earn their money today. Very frustrating! It would have been different if they would have been honest and knowledgeable and told me right away it wasnt covered. Instead they twice told me it was covered then had the glass company call back and say it wasnt.

5 /5 BRENDA P JOYNER: - I’m fairly sure there’s lots of people in and out the office but anytime we come in the office we are addressed by name - that brings a smile to my face. - Thank you and your staff for your excellent high level of customer service. - The pleasant and positive attitudes the staff consistently display the minute we walk into the office. - I really appreciate all of your hard work and always being so helpful. By giving us quick reminder calls - it makes me/us feel like a family member and not just business. - Remembering to send us notes/cards during the many holidays.

1 /5 Shannon Sanders: if i could give state farm a 0 star i would. The reason for this post is simply because i’m trying to speak to a manager in the claims dept and the only communication i’ve received in over month (after my vehicle was unexpectedly totaled by shrapnel) showed the home office address for state farm as to be here, so here i am. i had not heard anything in regards to my claim, so i called, simply too follow up trying to get information about my claim, my claims person hung up on me… since then she has refused to answer any calls from me, has my number routed directly to her so she can abuse customers under the radar and get away with this mistreatment. I need help, i don’t want drama i just want to know what is going on…and state farm needs to know i feel uncomfortable with the fact i can’t even speak to management about our situation is sickening… our rental coverage is ending so and i am disabled and have to go to my doctors appts, we also have 3 kids…i do not understand how we can pay money to be “protected” then be treated like this while your losing a vehicle you paid cash for….

5 /5 Bryan Blair: Outstanding customer service and follow up from Rick and his Staff. Rick has had my Insurance business for over 30 years. Thank you for all you do!!