1 /5 Nancy Rivera: Banking here is a nightmare. Dont do it. The commercial loan officer, Jack Masterson, doesnt care to keep clients happy. I had over $500,000.00 in a commercial loan along with a checking account balance around $3,000.00 a month and he refused to work with me. I was an excellent client paying everything on time. However, one time a late fee was incurred unclear to me how it happened and I was out of town. He refused to waive the late fee $157 and on top they hit me my checking with other fees. Many banks and credit card companies waive the 1st late fee as a courtesy because they want to keep your business. I guess this bank didnt care to keep my business.