Old Second National Bank - Joliet (IL)

5 /5 Jason McGuigan: The staff at the Joliet branch on Essington is so nice. Everyone has a smile and is so friendly! Always great to see Stephanie, Phyllis, and Patty!

5 /5 Reality Check: Patricia Gilbert and Phyllis Bost have been incredible to work with throughout the years I Have been banking here. I couldnt imagine going somewhere else. They both have such a bright smile everytime I come through the drive through, and are a tremendous help. There work ethic is through the roof. We need more Patricias and Phylliss in our lives at every work force. They are both very kind, easy going and extremely compassionate. They care to know about each and every one of there clients that come inside or through the drive through and as a business owner myself that is a huge part of a successful business, to have your workers care. Old second is very blessed to have both Patricia and Phyllis working for them!

5 /5 Jake Kauzlarich: I’ve never had such a good experience ever with this type of situation. I had to pull up past documents from a long way back so a lot of papers, plus I got fraud on my card, anyways Stephanie Zavala was so comforting and there was no problems. She was 100%, got me all my papers and called me back and checked on my situation.I highly recommend her for customer service. I don’t have words to explain how much she helped me out she is Awesome !!!! And she showed love towards my dogs lol! Stephanie Zavala was Great!

5 /5 Kim Murphy: AMAZING AWESOME and PERFECT!! I just love this place. Patty has gone above and beyond! I have been in management for many years, and recognize when someone really cares about their job. Patty has done so much for my mother and I. Id list them but it would take a very long time. Thank you Patty for your superior service!

1 /5 adam zach: I was a West Suburban customer for over 15 years before they merged with Old 2nd. At least WSB cared for their customers. I had 1 charge dispute in 15 years with WSB. They took the time to hear my dispute, took less than 24hrs to award my money back for services not rendered. In the 3 years I was with O2B, i had 2 disputes, neither were heard. 1 for an online purchase where the purchase was never delivered. Was told to.make a claim through the app. Made a claim for 6 straight weeks never getting a response. The other was when we moved and got scammed out of over 10k by the moving company. Again, O2B made all the notations, was told to contact them when furniture was delivered and to provide all documentation so they could dispute the charges. Once documents were provided, never heard from them again. Tried calling and left VMs, but no response. They even held up a deposit for 3 days into our new bank in Florida after the O2B agent told us to use our O2B checks to make the deposit.