Northwestern Mutual - Thacker Financial Group - Rockford (IL)

T.C. Millburg A few months ago, I purchased a used truck from R.J.I. I can’t say enough about the whole team here. The purchasing process was absolutely flawless, and FAST. Iv never been treated that well at a dealership. I am extremely happy with the truck. Everything from small receipts, to trade-in service, all the details were covered. No hidden surprises. “Service after the Sale” is by far the greatest Iv come to know. Iv purchased brand new trucks from a few other dealers, and not been treated this genuinely. There’s no doubt, R.J.I. has my business.

Grace Smith We couldn’t be happier with our experience with Lance and Country Financial! We really love how easily accessible he is to answer questions or help with anything we might need. Truly a seamless transition from our former company to CF, and it wouldn’t have been so easy without Lance!

Jennifer Constantine I love this bank and their staff!!! Always friendly and they remember me. I moved out of state and will keep banking with them because of their outstanding customer service!

Tim Hirsch I have had insurance with Steve for many years. I always find him and his office staff to be very helpful and accommodating. His customer service is top-notch and I recommend him highly.

Edoardo Tortoledo Worse customer service experience I’ve had, at ANY bank, Chat agent (Jenna R), not sure if she was inexperienced or if that’s a protocol but absolutely no help, i clearly had mentioned that I couldn’t make a payment thru the phone and she tells me to “call” goes to give me the number and the a “pre made response” when that’s precisely why I opened the chat, to get someone to help, i explained to her again, just to received a very similar response, I previously had Bank of the West, which we know was taken over, and it was by far a much better bank. After having 15 different accounts at other banks, I never came across such terrible lack of customer service support.

Alec Smith Kyler is great to work with and has your best interest in mind! Would recommend anyone who is in need of a new insurance carrier to talk with Kyler about coverage.

Jodi Reifsteck Curt Repass is the best! I would send anyone I know to him. Fun, relaxing environment and he gets to the point.