Midland States Bank - Ottawa (IL)

1 /5 Daisy: Karen made her supervisor come outside to kick me out of the parking lot for sitting in my car and eating. I’m not exaggerating, I was there for only 5 minutes. The reasoning was because it’s a “bank parking lot”. Nowhere is there a sign that says the parking lot is reserved for customers only. The parking lot is always empty. Just wanted to eat somewhere quiet and away from people on my lunch break. So sorry for that inconvenience.

1 /5 Cassie Mayhew: This is the worst bank Ive dealt with in my entire life honestly. It feels like every other month I have to get a new card because of some data breach. More than half the times I get a deposit, my card gets locked for some reason or the other. This last time was extremely frustrating because they said I reached my daily limit of 20 purchases in a day, stating I made FORTY SEVEN purchases within five hours of me getting paid, adding up to nearly three times the amount of money I even had in the bank. They read off to me the charges just for me to realize it was their system glitching and just showing singular purchases over and over again, and it was easily proven just by doing basic math and realizing it was literally impossible for me to buy all of that. First, I got an attitude and hung up on, Then got told I couldnt fix it with them I had to wait the entire weekend to go to the bank Monday and fix it by a higher up employee, and then finally spoke to someone with common sense that unlocked my card. Theres constant issues and no resolutions and charges out the ass for EVERYTHING.

5 /5 Nancy VALENTINSEN: I have needed help from Midland Bank in Ottawa several times and and although our needs were time consuming my experience has been the best I could ever expect and better. I can’t say enough about Bobette and her inside staff! They are beyond wonderful !

1 /5 Troy Saldana: The folks who work here are petty, unfriendly, and have waaaay too much time on their hands. So much time that they can harass potential customers who dare park in their empty parking lot for a few minutes? Dont put your money in this place. The employees are trash.

5 /5 Nick Becker: The staff here is 10/10! Some of the nicest people ever :)