Melissa Isenburg - COUNTRY Financial Representative - Bloomington (IL)

1 /5 Moravec Sam (Samtrak92): I wish I could give this place a negative 5 out of 5! I am very disappointed with your customer service! You have neglected my concerns/issues with my policies so much, it’s unacceptable! Anytime, I try to call your office with questions/concerns, no one answers the phone so I leave a voicemail, & you almost never return my calls, (only twice did I ever get a callback). Also, you are not reliable to fix a registration problem I have had for a long time. I couldn’t get registered online to make payments & when I called Country customer service they said the Date of Birth year was incorrectly entered in the system, they told me what year was entered, I tried it & the correct year & the screen said, “We’re sorry, this person is invalid”! UNBELIEVABLE!!! My 6 month auto policy was due for renewal & the bill said over $1,500 while the previous 6 month bill was only $945, you said this was due to a new car added while an old car was removed. This doesn’t make sense given I have ZERO tickets/accidents & never filed a claim. I’ve decided to switch my home & auto coverage to another carrier for the exact same coverage at a MUCH LOWER price! Warning to all those looking for home/auto insurance, stay away from this office & go to someone else. I don’t know how this place got perfect 5 star reviews, I don’t believe any of them given the way they have mistreated me! Goodbye & Good Riddance!

5 /5 Amanda Wycoff Neaves: If I could give 20 stars I would! This woman has worked her tail off for our family to ensure we have the best coverage when we need it- auto, home, life, health, etc. She is always available to take our calls and answer our questions. She is one that will ALWAYS go above and beyond. One of the beautiful things about our appointments to discuss my insurance needs is that when I speak to Melissa she truly listens and is truly concerned and is interested in what I have to say. Our meetings are just a nice conversation as opposed to her trying to sell me something. She is genuinely interested in helping my family and I. She will be my agent for life!

5 /5 Tracy Bovee: Melissa takes care of her clients financial and security needs. She cares about her clients well-being and financial goals.

5 /5 Joan Stralow: Melissa Isenburg is so helpful explaining detail of all my policies. I so appreciate her personal interest in helping me with the correct and most comprehensive insurance coverages.

5 /5 Michelle Mcdonald: Melissa is sp helpful. She helped us with getting life insurance, and was able to help my husband get life insurance because he has diabetes we got a rate we wre comfortable with. Thanks Melissa

1 /5 Moravec Sam (Samtrak92): I wish I could give this place a negative 5 out of 5! I am very disappointed with your customer service! You have neglected my concerns/issues with my policies so much, it’s unacceptable! Anytime, I try to call your office with questions/concerns, no one answers the phone so I leave a voicemail, & you almost never return my calls, (only twice did I ever get a callback). Also, you are not reliable to fix a registration problem I have had for a long time. I couldn’t get registered online to make payments & when I called Country customer service they said the Date of Birth year was incorrectly entered in the system, they told me what year was entered, I tried it & the correct year & the screen said, “We’re sorry, this person is invalid”! UNBELIEVABLE!!! My 6 month auto policy was due for renewal & the bill said over $1,500 while the previous 6 month bill was only $945, you said this was due to a new car added while an old car was removed. This doesn’t make sense given I have ZERO tickets/accidents & never filed a claim. I’ve decided to switch my home & auto coverage to another carrier for the exact same coverage at a MUCH LOWER price! Warning to all those looking for home/auto insurance, stay away from this office & go to someone else. I don’t know how this place got perfect 5 star reviews, I don’t believe any of them given the way they have mistreated me! Goodbye & Good Riddance!

5 /5 Tracy Bovee: Melissa takes care of her clients financial and security needs. She cares about her clients well-being and financial goals.

5 /5 Amanda Wycoff Neaves: If I could give 20 stars I would! This woman has worked her tail off for our family to ensure we have the best coverage when we need it- auto, home, life, health, etc. She is always available to take our calls and answer our questions. She is one that will ALWAYS go above and beyond. One of the beautiful things about our appointments to discuss my insurance needs is that when I speak to Melissa she truly listens and is truly concerned and is interested in what I have to say. Our meetings are just a nice conversation as opposed to her trying to sell me something. She is genuinely interested in helping my family and I. She will be my agent for life!

5 /5 Joan Stralow: Melissa Isenburg is so helpful explaining detail of all my policies. I so appreciate her personal interest in helping me with the correct and most comprehensive insurance coverages.

5 /5 Michelle Mcdonald: Melissa is sp helpful. She helped us with getting life insurance, and was able to help my husband get life insurance because he has diabetes we got a rate we wre comfortable with. Thanks Melissa