Massino Financial Group - Rockford (IL)

Lionel Watson Once again, if I was able to give zero stars, I would to the Midland Bank branch in Kankakee, Illinois located behind the library I feel I was profiled judged in so much more just because I was trying to clear out my account and withdraw my funds which was a larger amount the bank flat out told me they don’t have that amount in their bank and they tried to call another location to see if they had it this before things went bad once they called the other location. They realize that I made a similar withdrawal earlier because I was trying to close out my accounts with them because I don’t like their business and they kept refusing to give me my money asking me how why what I needed for the lady told me I just withdraw it so what do I need this much money for is by law that they ask so forth and so on I got angry. I left out of the business but returned a few minutes later spoke to another customer service rep or tell her whatever you wanna call them gave her a fresh attitude fresh everything and I asked what is the largest amount that you guys will allow me to withdraw today or is this branch is able to allow a person to withdraw she told me 3k in 20’s I said OK but I never heard of that. She replied well you just made a similar withdrawal earlier, which has nothing to do with anything so with that being said, I’ll refer or prefer no one use this bank for their business.

Paula Shelton Why is Chance a remarkable insurance agent? 1. Responds immediately when we need an answer quickly. 2. Very knowledgeable when reviewing our policy. 3. Understands our individual needs and finds the best deal for us. 4. Expeditious claim payments. 5. Payments reflect the fair value. 6. If he can’t find your answer, he goes right to the top to help you in your unique situation. 7. Has a real grasp on farmer’s needs.

Gayla Walker We recommend using RP Zeigler Investment Services, Inc. for your retirement /investment needs. We are extremely happy with the level of service, knowledge, respect that Rockie has shown us. He is the type of investor relationship we have been searching for, trustworthy and someone to help us meet our goals without all the big company fees. We feel very secure going forward with Rockies plans and investment ideas he has presented to us. Very professional and listens to us and we look forward to working with him for many years to come.

Heather Tabb During what was undoubtedly one of the most challenging times of my life, Brooke proved to be an invaluable support. She navigated through my divorce proceedings with sensitivity and grace. Brooke was thorough in her approach, making sure I understood all my options for maintenance. Her genuine care and empathy made a significant difference in my experience. Brooke’s professionalism and timely communication helped alleviate my stress in this emotional process. I am deeply grateful for her service and highly recommend her to anyone facing similar circumstances.

Garrett Finch Edit; Dropped rating from 5 to 3 stars. Ive gone in multiple times to get credit statements, once I was charged, a couple times I was not. Their online banking website barely works half the time for me. Problems I never experience when it was Soy Capital. Another edit 02/04/23; I have since removed my funds and transferred to Staley Credit Union. I had applied here for an auto loan of less than $30k, and despite my 7 year history with Soy/First Mid, excellent credit score for my age, and ZERO missed credit card payments for the entirety of having my credit card, I was declined. Loyalty doesnt seem to mean anything to them. Went to SCU and walked out within an hour with a check for my truck.

Chris Allen The staff at the Shelbyville branch are wonderful and so helpful. We had questions and needed help for some banking needs and they went over and beyond to help us. Thank you all for your help!

Gruvonya Great people at a great bank

Devin They dont protect well against fraud. A hacker impersonated a friend around 6 months ago. I contacted Midland that day to stop the transaction and was given the run around. I called customer care several times in the following days, weeks, and months. They kept telling me they would call back. When they did, they still didnt credit back the fraudulent transaction. Now they are saying they cant help because it was over 60 days ago. Thats not my fault! Ive been trying to get help since day 1. Not a good bank.