Hugh F Miller Insurance Agency, Inc. - Rock Falls (IL)

BearsBound0809 My name is Renee Austin and Ive been a State Farm customer with Brian Faulks office for a number of years. I recently was in "fender bender" and for the first time, I had to go through the process of filing a claim. I was so overwhelmed and full of anxiety with the process, I decided to go directly into the office for assistance. I ended up meeting with one of the agents in the office, Glen OConnell. Glen was absolutely wonderful! He walked my through process and handled literally everything. Through this experience, Ive had to contact him on numerous occasions and each and every time, he made sure I understood what was going to happen, what was taking place at that time and what the resolution would be. I just wanted to take this opportunity to say, Thank you Glen for all of your hard work and going above and beyond with providing me truly EXCELLENT customer service. You absolutely are the ultimate "Jake from State Farm"! Thank you so much, Renee Austin

Daniel Deener Kimberly answered all of our questions. Very knowledgeable.

Kyle Wiedau Initially very pleased when switching over my home-owners insurance. Fast forward 10 months into the policy and they are now stating they made a clerical mistake on their part initially and I owe $265 or they are cancelling my policy. I have 11 days to find new home owners insurance. The broker I deal with is Midwest Preferred Insurance Services. I initially asked to speak to a rep who made this decision and am now being ignored. Pretty disgusting way to treat a client.

Anahí Sanchez Lauren helped me go through the paperwork without any confusion. She was friendly, knowledgeable and very patient with all my questions.

Alisa Bycroft Bob and Jane are so welcoming and professional. Bob is well-versed in investing, and explains his investment strategy so that anyone can understand...even me :-)

Brenna Rodgers Tashana Banks was very prompt enthusiastic and kind!!! Such a big help on making sure I was insured and helped me with a great affordable quote!!! Keep up the great work !!! And thanks so much for the personable assistance!

Nick Miller I’ve had an amazing experience with State Farm! Everyone I’ve worked with has been incredibly helpful, and they’ve saved me a ton of money compared to my previous insurance companies. The process was smooth, and I feel confident knowing I’m getting great coverage at a much better price. Highly recommend! Thank you, State Farm!

Larry They take extra good care of me! Im high maintenance! Ha Janice is patient with me beyond expectation. Entire Sreenan staff goes the extra mile to make sure TOTALLY SATISFIED! & vlye mr in to all my options. Including Doug & Tim!