5 /5 Sky Parker: This will be a long, but well deserved five star review. My journey with Helzberg started online as I designed a ring that I thought would be my dream engagement ring. I definitely advise being sure you try things on in person after this experience prior to ordering online and understand the way things are sized online is not necessarily how they will look in real life. Unfortunately, the custom ring I designed was not what I thought it would be at all, and being a custom ring, it is unfundable or unchangeable . A lot of this was my doing, however Helzberg in Springfield came to the rescue. First off, I called the store in a panic and Alex answered the phone and quickly eased my anxiety and spent 20 minutes on the phone discussing possible options with me and how I could resolve the issue. I came in person and met Michael. Michael is a highly experienced Jeweler and has been in the business for over 40 years and it shows. He spent considerable time with me picking out possible setting scenarios with my current diamond ring, and even ordered custom diamonds for me so I could look at different carat weights in person. They stayed in touch with me Throughout the process and made me feel very comfortable every time I was in the store. Mary Beth made me feel as though we had been friends for years and came up with a workable solution to my custom design, as well as repurposed my current custom diamond. We decided we would return my ring into a 15th birthday surprise for my daughter with her birthstone so that the ring setting did not go to waste. My daughter loves jewelry and she will be over the moon to receive this incredible ring as a gift. I redesigned my ring in store with all of the staff helping me. I felt like I was a pain in the butt, but they never made me feel as if I was taking too much time or asking too many questions. If you’re looking for a personalized experience, I would recommend them highly!
