1 /5 Kayley Eastman: If you bank here this is your suggestion not to, or to close you account and look for a new bank. I personally switched banks and closed my account here because of the way they act and treat me when I come here for my job. I come here at least once a day as I’m the manager where I work. I’m constantly taking my deposits and change orders here through the week.
I’m not at all pleased with this bank. I’m constantly fighting with them to do their jobs correctly.
It’s a normal situation where I’m brining 2-3 days of deposits, because I’m not here everyday of the week. During this time I’m also bringing a change order for them to follow.
Yesterday, 6/10/2025 I brought three deposits and my change order here at the Charleston location. I sat at the window for 10 to 15 minutes. After they came back to the window and told me that I wrote $190 dollars on my change order, which was correct.
They then told me that I only brought them $90 dollars of the $190 dollars.
I asked them if they were sure and the lady at the window was incredibly rude, she said “mhm” holding the money and giving me a dirty look like I’m stupid.
I then told them I wanted all my deposits back with my change order because I knew that wasn’t correct.
They gave it back to me all out of order and messed up. I put in the the bag for them all nicely stacked with the deposit slips in between all the money for each day it went with, along with the change order being on top. When I got it back I had to reorganize it and put it all back together, and suddenly I was missing $100 dollars of my $190 dollar change order. I came back to my job and looked everywhere. It was no where to be found. I called them to ask them to recount their drawers because I knew that I had given it to them. They told me they would call me back. After waiting 20 minutes for a drawer to be recounted, then never called back. I decided to then call them and ask for an update about the missing $100 dollars.
The guy on the phone was struggling to finishing a full sentence and I could barely understand what he was trying to say it me. He told me that he had counted his drawer and that they did not have the missing money. I processed to tell him that everyone at the window needed to recount their drawers because it made no sense how myself and another employee saw me put the $190 dollars in the bag going to the bank, and all of a sudden when I got my change order and deposits back it was missing the $100 dollars.
He told me that he would call me back in another 20 minutes?! The guy over the phone told me that he had done his part and he didn’t have it. That he had recounted my change order and deposits multiple times and said it was never correct upon receiving it. He said upon receiving my deposits and change order that it was a mess and there was no way to tell which money went with what day. That’s incorrect, considering anytime I bring it I make sure I put it as neat as possible, trying to make their jobs easier. He just kept blaming me for the mix up and the missing money.
I then called my boss and told her about the situation, and they magically found the $100 dollars I was missing in their drawers. I get mistakes are made, we are human it happens. But this happens more often than not.
You’re working at a bank, where you count money everyday. So you’d think this wouldn’t be an issue on a regular occurrence. This bank is constantly messing up with money.
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Absolutely the worst bank I have even banked with. They are very slow at windows & constantly lose all important information received. I can’t stand coming here.
