First Financial Bank & ATM - Kankakee (IL)

1 /5 JEFFERY STOKES: I have had nothing but problems since I went to this bank and took out a personal loan. The person who assisted me name is Bayley. My understanding was I pay 6 months interest, then I pay the principal. First they tell me I will be notified when my due date is, and will be notified what my payments are. They wait 1 and half month and bill me a late fee. I was told after 6 months I will be notified what my payments are for the principal. 6 months later, I get a letter saying my interest was incorrect and going from 3.99 to 10 percent. And I dont pay the principal but the 10 percent interest. Dillion calls and say well its in your contract and Bailey is very good and thorough. They say sorry but you can refinance. I swear to God I wish I said no to these people

1 /5 Shannon Cole: My whole family have been with first financial bank for 20 years and Ive never had so many issues with them. The branch manager Autumn allows her employees to choose which policies they follow and which ones they dont. I understand if a policy is policy fine, but when I go one time and this is how its done and then I go next week and its a different way because its a different person. We have been late on our bills because one time they cash my payroll check and next time they wont because its a different person. Autumn doesnt follow all the policies and dont make her staff either so no its an issue and I tried speaking to her about it and she was very unprofessional and was yelling at me and threw my papers at me. Im posting this here and filling a formal complaint with corporate.

1 /5 Oscar: Worst bank ever they gave me a direct deposit form with my name but different account number than mine so im not receiving my paychecks and they not doing much to reimburse me please stay away from this trash called bank and worst customer service.

1 /5 Debbi Schacht: Was with First Financial bank in Kankakee since 2023. I left and went to peoples bank in bourbonnais. Never bank at first financial! The majority of everyone working there never " know anything " and always blame the system when you cant get your money.

1 /5 Matt F: Do not bank here. Any interest you earn is far less than the fees they charge. My middle son turned 18 in late august (still in high school) His account automatically changed from a student account to a everyday account. This comes with a 5 dollar monthly fee and 3 dollars more if your not enrolled in e-statements. He always kept above the minimum of 250 ......until they took the paper statement fee out and then a min balance fee out on top of the monthly fee. 8 dollars in fees on Sept 1st 3 days after he turned 18. Why did they change his account because hes no longer a student because hes 18. They put the info about accounts changing in an obscure place on the statement. They did this with my oldest sone too 3 years ago and it took 2 month of arguing to get the fees dropped. I cancelled the checking and my oldest closed his account. We kept it open to have a local bank for depositing cash sometimes. We went from 4 accounts to 2. Wouldve thought they got the message. Stay away from this bank. Mainsource was soooo much better. They will rob you blind with fees. We switched to USAA and when my middle son turned 18 they called within a week to wish him happy birthday and let him know of the other products that are at his disposal since he turned 18 and to assist in transitioning from a child/student account to another type when he is ready. Not one single fee. Save at first financial at your own financial risk.