Financial Resources Group Inc - Jacksonville (IL)

Hilary Churchill Absolutely horrible experience. If you want to try to make payment arrangements dont even bother calling. "Stan" was rude and arrogant and belittled and did not fail to insult me when I tried to come to an agreement for a payment plan that I could afford. Basically he said if I could not afford $500/month he would not work with me. Obviously, if I could afford that I wouldnt have a payment in collection. I was in tears before the end of the phone call. Im sorry that I even had to rank them with 1 star.

Connor Aiden (fall2zero) I got scammed by a company that didnt give me my product and upon request for a refund, they gave me only a partial refund, this bank proceeded to help me out and some time later, give me that full refund, Ive never had issues personally using this bank (other than its hours but it does have atms and phone apps to cover this) so in general I cannot relate to these other reviews that give a one star or otherwise

Tod Urban I was a Cole Taylor customer for many years (25 years). They were the bank for my small business and unfortunately MB recently bought them out. As a small business owner, Cole Taylor always had my back. MB, on the other hand, does not. MB does not mean business, it means bail on you. They do not care about their customers. Sure, they were with me when my business was good, then with a little downturn in business, they completely turned their backs on me. They have not taken any time to learn about my business or care about me or my business. They have unnecessarily bounced checks on me. They bounced every single one of my checks even when there was money in my account for some of the checks. It is absolutely appalling how little they care about their customers. I could not be more disappointed with this bank. Any small business owner or really any human being is in for disappointment. I would never refer them to my worst enemy. While customer service did call and leave me a message, I called them back and still have not heard back from them now one week later. I left two messages for the head of retail banking and have not heard back. I even talked to the president of the company and still got no relief! This bank is a joke. And I am moving on.

Randall Cope Truly helpful and pleasant to do business with.

Helen Cameron I have only had good experiences working with CIBM bank--both with getting a loan and managing my accounts.

Jessica symons Leah has been my insurance rep for 7 years now. When I say she is amazing, thats an understatement. No matter what my needs are, she is right there to help me. I just recently went through a car shopping/buying experience. She never got annoyed with the many quotes I asked her for on different vehicles. Or when I had her add a new vehicle & a week later she had to adjust my policy yet again because I sold my old one. A simple email and done! I felt so bad having her jump through all these hoops but she never seemed to mind once. Thank you Leah for making my experience a little less stressful.

Roberto 5 stars cuz of Sara.... She rocks!!!!!

Michelle Cochran Ive used Banterra Bank for 20+ years and have had positive experiences every time Ive been there. All of the employees are super nice and helpful, especially Cina she goes above and beyond to help me with any questions that I have.