Thrivent Financial - Gurnee (IL)

George Turner Although I miss my childhood Bank of Edwardsville, I have had several good contacts with Ryan in customer service. I think they went thru some turbulence during the takeover, but I think they got it squared away. Put it this way ... WAY better than Bank of America. It still has a "small bank" feel and it is easy to talk to a real person.

Ashley Don and Amy are the absolute greatest! I wouldn’t trust anyone else. They have been family friends since I was a little girl and we appreciate them so much!

Cassidy Moreland The branch manager, Tammy, is the best! She is always a pleasure to talk with and always gets things taken care of if any issues arise. Never changes her tone of voice, always pleasant, no matter how frustrating things may be.

章章 I had a great experience here. Jessica patiently resolved my issue, and her manager was also warm and attentive. I want to point out that while I’ve seen some reviews full of criticism, many of those concerns are not the fault of the bank staff. Banks must follow strict regulations and compliance requirements, which sometimes limit what they can do. This doesn’t mean they are unwilling to help—it’s simply a matter of compliance.

Dave Scott I would give them 10 stars, if possible! I had been banking with another local credit union for 32 years. Yesterday, I went to that credit union to get a motorcycle loan. After meeting with them, i decided to shop around, and Im very glad I did. I met with Chris Cox at the Pontiac SOCU branch and not only did she beat my credit unions rate on the loan by a mile, she also signed me up for the SOCU Visa and did a very low interest balance transfer on two of my current cards, increased my credit limit and lowered my interest rate. Then, she showed me how they could lower my interest rate on my mortgage and save me thousands of dollars. She also told me they do not sell their mortgages to third party mortgage brokers so your money stays local. That was great to hear! She did all of this in about one hour. Everyone there was very friendly, smiling and laughing. The whole time I was there, it felt more like a family reunion then a bank appointment! My former credit union has felt very sterile and robotic. My time spent at SOCU was a great experience.They just won over a new customer! I would highly recommend you at least consider SOCU for any of your personal banking needs. Great Job Chris! Nice to meet you!

Jonathon Yoder They have the most friendly staff an they do there best to help you in any way possible

Dylan Adams I’ve been very pleased with the Josh and Clint’s customer service. They are always a pleasure to talk to. They even sent me a card in the mail celebrating the birth of my first child which was very thoughtful. They go above and beyond for their clients. I would recommend them to all My friends

Ron Gorecki I have been working with Brian for over 30 years on both investments and insurance. He and Thrivent handle our Simple plans at work along with all of our personal needs. I have always trusted Brians knowledge and competence.

Kenneth Vasser I can’t say enough good things about World Finance! I was in a real pinch and had just about lost hope of finding help when they stepped in. The level of service and support I received went above and beyond my expectations. A special shoutout to Brooke, who was absolutely amazing—patient, knowledgeable, and genuinely caring. She took the time to listen to my situation, reassured me, and worked quickly to resolve everything. Thanks to her and the team, what felt impossible turned into a smooth and stress-free experience. If you’re ever in need of reliable and compassionate service, look no further than World Finance. They truly care about their customers, and Brooke is a shining example of that. Highly recommended!