1 /5 :: The bottom staff is paid for wasting your time, putting on 1.5 h hold, while managing their own children while you are on hold and lying about research they never did...It is the third week, and a persistent problem was "managed" "professionally" by Anthony. He tells you what you wants to hear - nothing in common with the real situation, he prevents for the whole work day to meet with his manager - Mr. Michale who fixed the problem in 10 minunes. Four times on the same day during an in-person visit, he assured it was a banks problem. However, the bank denied it, and the problem was escalated to the bank manager. It was discovered that a Fidelity side needed to be fixed. Anthony gave a card without an extension - call to the space - fun game to mislead people on a regula basis - the core of his "job" paid from our money - which means never call him. Today, on request to provide an extension, he gave a fake and invalid phones number - not Geneva’s office number. How “professional”! Cyntical smile and fake apology for wasting your time and abusing your trust is a honed skill by this young, promising professional. He said all OK, go transact - 6 hours on three phones, verbal AI records - hours of a wasted wait time, and " I am not Lyokal" "if you speak Spanish", "If you preggo" began. Exasperating care honed a very contemporary business trait. AVOID ANTHONY. The manager, Michael B., fixed the problem in 15 min. - all day was wasted trying to meet him as Anthony professionally divulged a real solution to sending you to the bank and providing repeatedly fake information.
