Farmers Insurance - Andrew Walk - Decatur (IL)

Emma 5 Stars – Outstanding Service from an Incredible Team! I can’t say enough great things about my State Farm team—especially Vicky and Robert! Their customer service is absolutely top-notch. From the moment I connected with them, they’ve gone above and beyond to make sure I feel informed, supported, and genuinely cared for. Vicky is always so friendly, efficient, and ready to help with anything I need, while Robert brings such professionalism and knowledge to every conversation. Together, they make handling insurance feel easy and stress-free—which is no small feat! It’s clear they both take pride in what they do and truly care about their clients. I feel incredibly lucky to have a team that’s not only reliable, but also treats me like family. If you’re looking for personalized, trustworthy service with a human touch, Vicky and Robert at State Farm are the absolute best!

Tanitia Mccaskill Giselle has great customer service! She’s was very helpful and informative with guiding me to get the right full coverage insurance. I highly recommend Insurance Navy for your car and Renters insurance.

Jacob Claytor Absolutely spectacular! Doug gets back to me extremely quick, he is very knowledgeable and his pricing is always very good! Best customer service I have received from anyone in years!

d Arnold I have been with Bill for over 20 years. His office always calls and wishes me and my family members happy birthday every year. He and his office have always been available, friendly, and responsive. I just recently worked with Tracy and she was great. I highly recommend Bill Nelson and his staff.

Jan Belva I have had Scott Owens as my agent for 24 years. He is very knowledgeable about claims & the claim process, as he started out as a claims agent. He handles a lot of the claims himself, which means no waiting for an adjuster. His staff are licensed & can answer most questions for you.

Khushal Vora I had a fantastic experience with Marc Reeves during my recent insurance call. From start to finish, Marc was professional, patient, and extremely helpful. He walked me through the entire process—starting with providing a competitive quote, assisting with the paperwork, and even guiding me through the payment process. Everything was handled efficiently, and I received my insurance documents in the email immediately after. Marc made the whole experience smooth and stress-free. Highly recommend working with him!

Ruth Barczewski Good insurance agent

Luul Khumane Stephanie, my agent is just THE sweetest. She prioritizes her customers. She made the whole process very simple and stress-free. She is very knowledgeable, patient, and thorough; especially when it comes to finding the best coverage option for you. Highly recommend!

RZ We opened a unique construction business and the business insurance quotes we got from the big name insurance companies seemed high. We asked Todd to shop our general liability insurance around and he found a carrier that specialized in our type of subcontractor business. They also have good rates on workers comp insurance. This is a big advantage of being an independent insurance agent. I highly recommend talking to Todd. Id be shocked if he couldnt save you moeny.

Danah Kashica Parado I had a great experience transferring my auto insurance with Brett! He was incredibly helpful and knowledgeable. What I appreciated most was his responsiveness transparency — quick to return calls and happy to answer all my questions without any pressure. Brett helped me find the best coverage at a very reasonable rate. The process was smooth from start to finish.