Cooper Proudfoot American Family Insurance - Rockford (IL)

Taylor Lorimer Great customer service. I called the office to help with a claim. Their customer service is exceptional. They were able to get me a swift response and resolve my concern. I cannot recommend this agency enough!

Keith Sims Very informative,very professional, Jason made this so quick and easy. I would recommend Jason Hark to anyone looking to sign up for medical insurance

Mark Hackman New Day Insurance is the best! Matt and his team got me both better insurance while also at a cheaper rate. Not sure anyone could ask for more than that. I highly recommend!

Annette Roach Gabe Ritchart changed our insurance from Arkansas to Illinois seamlessly. He also insured our new home for replacement value, and explained that the insurance on the house in Arkansas had only been insured for market value. We did not know that and are grateful he was looking out for our well being.

Alicia Huerta Vanessa made everything so easy. She delivered quick results, explained the policy clearly, and I didn’t feel pressured at all. Excellent customer service.

James D Perry I have always been the type person to purchase the cheapest of products and services. Insurance was no different. When my cheap insurance company filed for bankruptcy, I had a change of heart. I decided a more financially stable company would be a wise move, but expected to pay more. I have to say I was shocked at the level of insurance I was able to procure for my home and vehicles at the same price I was paying at the “cheaper” company. And I can have peace knowing this company is as stable as they come. My first experience with Bill and his staff was top notch. I felt like a neighbor, truly. Mary Travelstead was the representative that I dealt with through the initial agreements. She is an absolute professional with tons of knowledge in the insurance business. This staff always has a smile while interacting with customers. You can’t go wrong with Bill Ecker and this great branch at State Farm.

Luis Rodriguez As a first time home owner I knew nothing of this home owners insurance untill recently when after 8 years with this company it was brought to my attention that I was being g take. Advantage of by this agency I called and cancelled my policy as it was about to be up for renewal and they still chose to cash my mortgage company’s check even though I called and canceled their excuse was that I did not tell them the date so they chose to take advantage of me a little more untill this week my mortgage company called to let me know I have two policies on my home and do t bother calling corporate they have drew Kelly call and agree with you on almost everything u tell him just to tell you there’s nothing they can do but take your money on a positive i learned paying over 3k for homeowners insurance is not normal wish I would have brought this up years ago

Natalie Billo I have 3 vehicles insured right now for the same price progressive was going to charge me for one! The staff are always kind and courteous. I highly recommend this company.