Chaney & Karch - Salem (IL)

Jessica Teri is amazing, one of the kindest humans I’ve met. She’s been my insurance agent since I turned 16, I’m 34 now. I would never go to anyone else, 10/10 recommend her! They all treat you like family when you’re there or in the phone with them. She is honest and will give you the best price and goes the extra mile for her clients!

Andrew Healy Great customer service! All all-round wonderful help and attitudes. Ive been a client here for well over 15 years

Sherry Savka I called about upgrading an existing policy and the receptionist told me that I would receive a return call but never did. That was over a week ago. Ill be a little more aggressive and hopefully theyll return my call. If that doesnt work, Ill physically drive to their office and maybe Ill receive the answers I need. Not happy. Update: I was contacted by a very nice man who answered all my questions and even gave me more valuable information that I ca n use. I just wished he would have been more prompt on my return.

Stefen Entwistle Terrible owner, I wouldn’t trust this place to help you at all

Chasidy Allen Alexander Ramos has the best customer service I have had in a very long time. Very generous and a great conversational person. You guys have a great member on your team. It was like I was sitting down talking to my best friend. Keep being who you are Alex. I definitely enjoyed getting my insurance through you. See you next time!

Jake Anneleah was amazing and took extra care to listen to my needs and ensure I was covered properly. Shes incredibly kind and easy to work with!

d Arnold I have been with Bill for over 20 years. His office always calls and wishes me and my family members happy birthday every year. He and his office have always been available, friendly, and responsive. I just recently worked with Tracy and she was great. I highly recommend Bill Nelson and his staff.

Amy Grimes-Meyers Linda was knowledgeable and patient with all of my questions. She explained and sent a brochure which explained in detail what I needed. Thank you Linda.

Jesse Becerra Rigo and his team have personally assisted me with obtaining the most bang for my buck. They do have an overwhelming amount of knowledge that it might take some time to get the service , but it’s worth the wait. There are many agents and team members that you can go to, but I recommend you go with the best. They will make sure they educate you in the best decision for your life, home and auto insurance !!