Carl E Mellen & Co - Waukegan (IL)

Tamra Matthews Dealing with an accident claim has be frustrating, but my experience with Jeff Burtis office has been exceptional. I recently called to get clarification on some policy details, and Misty was so kind and helpful. Her calm and caring demeanor really helped ease my frustration. She went the extra mile by personally contacting my adjuster to clear up some confusion, which I truly appreciated. Its reassuring to know that I have a team like this supporting me. Im very grateful for the professionalism, care, and excellent service provided. Thank you, Misty, and the entire Jeff Burtis team, for making a tough situation so much easier.

Mike Shield Friendly and helpful with all my insurance needs

Michelle Anderson Everyone in the office works as hard as they can for you. They will call with reminders if you forget a payment. They thoroughly research any issue you may have and get back to you within the same day or oftentimes within an hour. You can’t go wrong with this team!

Stayce Thurman The entire staff is very friendly. We have every thing insured with them from home to life ins. to cars to toys i.e. boats, campers, and UTV. They find the best policy at the best prices.

Angela Rosario They treated me with the upmost respect and professionalism. Had no problems with saving money. All I had to do was ask for a better price. They kept looking until I agreed. Everything was processed and sent to my email. I had friendly helpful agent. Angela

Mario Figueroa Rosa from the Joliet location was excellent from the first time I’ve gotten my insurance till now. She is phenomenal, Rosa is very professional and let’s you know what’s going on with your insurance. I highly recommend her if anyone need coverage

Colton Cranford Colin at the Peoria Allstate Branch has went above and beyond to help get my claim taken care of. I am very appreciative of his professionalism as well as his responsiveness. I would highly recommend reaching out to him for any of your insurance needs.

Lori Knudsen Had an auto claim recently and they made the whole process very easy

Samuel Hamra My family has worked with the Goodnow ins agency for decades. They are still a locally owned agency, they know who you are, their customer support has always been top shelf, and they are always competitive with pricing.