1 /5 DALE LOCK: Where is the zero stars? Chase is never there, the clerk can only answer the phone. We filed a life insurance claim for our son which they wont pay and all we get are phone calls. Nothing is in writing. I cant even file a complaint with the state because Chase did not give us any copies. No claim number, nothing. Is this how CoCo runs their business? I seriously question whether they can pay, and are just using this a ruse until they think of another excuse. We have been loyal CoCO customers for 50 years, but no more. They are a heartless corporation that does not pay their bills. Nothing in our policy supports them denying this claim. Since I have nothing in writing, I can only speculate why they are stalling.
Well it has been 10 days since I talked to Bloomington. They have done nothing. Chase responded to my email, but has not mailed the documentation I have asked for several times. I have nothing in writing. I am in discussion with my attorney to file a bad faith suit. I filed a claim with the state of Illinois too. Like a bad neighbor, COCO is never there.