Byron K Hendren - Financial Advisor, Ameriprise Financial Services, LLC - Bloomington (IL)

Susan Heaton Since I was not able to discuss my claims with my agent Tyler Hansen. I was referred to Dan Kniss which was not available has not call me back. Referred me to Country Financial Bloomington HQ. I am writing to express my ongoing frustration with the lack of communication regarding my two weather-related claims with agent Tyler Hansen. Over the past 4-5 months, I have made many calls without receiving any callbacks. When I requested a scheduled call via email, Tyler asked me to send my questions by email instead. He did not answer my questions. This lack of responsiveness and guidance has been disappointing and indicates a significant gap in customer service, claim services. A failure to respond, guide, communicate, respond. No effort to keep me in the loop.

Paula Boynton If theres long stores inside of Illinois thats including Chicago because its a street in a city in the avenue is there because its needed same as school....

Dayy Maaan I have been with the Credit Union since 2010. Ive been with them through their remodel and this new merger or change to Credit Union 1. I’ve seen a lot of 1-star reviews lately, but honestly, people are being way too quick to complain. Yes, the system changed, but the staff have been great about helping everyone adjust. When I needed help with the new app, they sat with me, explained everything clearly, and we had it working in about five minutes right there in the branch. Every time I have a question, they take the time to make sure I fully understand before I leave. Special shout-out to Daisy — she always greets me with a big smile and makes you feel welcome right away. If you have questions she has got your back and will help until your issue is resolved. Because she’s bilingual, she’s able to help even more people, and that makes a huge difference. Instead of leaving 1-star reviews people should show a little patience and appreciate the great service these folks are working hard to provide. The members are adapting to a new system just like we are. Thanks to everyone at the credit union for helping us all get through this transitional phase that theyre are having alongside us.

Janet Lane Very friendly and competent. They want to do things correctly, and they do. I appreciate the staff, they are welcoming and intelligent.

Angela Roberts Friendly and professional staff!

Ron Samuelson Great bank

Gayla Walker We recommend using RP Zeigler Investment Services, Inc. for your retirement /investment needs. We are extremely happy with the level of service, knowledge, respect that Rockie has shown us. He is the type of investor relationship we have been searching for, trustworthy and someone to help us meet our goals without all the big company fees. We feel very secure going forward with Rockies plans and investment ideas he has presented to us. Very professional and listens to us and we look forward to working with him for many years to come.

Carrie Cushing Denise is very knowledgeable and kind. She definitely cares about her clients and their investment goals.