Busey Bank - Joliet (IL)

Barbara Medieros If I could give less than 1 star I would. My husband had insurance with this company for 20 years and paid faithfully without missing a payment. All of a sudden they started withdrawing $613.87 per month out of the account instead of $61.51 per month. When we realized it after several months we contacted Re-Assure America only to be told they insurance term had expired & that was our new premium. They never contacted us or informed us of any change in the premium or the expiration date of the policy. We never gave authorization for any amount other than the $61.51 to be deducted from our account. They are now refusing to refund the money taken out of our account illegally. I will be contacting the State Regulatory Board and an attorney for compensation.

Thurston Howell Im pretty impressed with this bank and the app, as well. The ease in doing business with them is notable, and Lovey and I will be with them for many years to come, provided we find a way off the island.

Daniel Daugherty Great agent! Helps obtain outstanding coverage at good rates.

Tim Wade Always a positive experience

Elaine Simpson Ok I accidentally rated the wrong location. I’ve done business with the one in Creve Coeur, not Pekin.... so my apologies. But I’m sure they are all nice! I have no idea who helped me but the first time it was a guy and the second time it was a woman and they were both fantastic. Super nice, non-judgemental and made the process easy as pie. If you lie to them, withhold important information or file bankruptcy after taking out a loan (which is ILLEGAL and you’re lucky you didn’t go to JAIL for that) then YES, they’re probably going to be upset and I can’t blame them. By the way, lying on any legal document is also against the law so you definitely shouldn’t do that. Did you actually think they weren’t going to check and verify this information?? And how on earth did you plan on paying a PAYDAY loan back if you weren’t working??

Brian Lund Great staff. Kind, helpful, always smiling. Doesnt have that "big" bank feeling, more down home and small town. I like it a lot.