Auto Insurance Services - Jacksonville (IL)

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

Patti Duboe Collin Sparks did an excellent job explaining insurance coverages and rates for our autos and property. And Erin Allen followed up with a welcome call where she reviewed everything. Furthermore she did a conference call with our current insurers to initiate cancellations. It was comforting having a professional on the line to ask questions I would not have thought to ask. She is the best!! So glad we switched to Connor Metcalfe’s Agency.

Brandon Griffin-Rahn is a top notch insurance agency. They provide excellent customer service and were there for me when I needed them during a claim. Colleen and Heidi are absolutely wonderful to deal with and I would recommend this agency to anyone needing insurance!

Tiffany Bowles Travis Holcamp is the guy you can trust, and very knowledgeable with anything insurance. Someone you can call with questions, and trust that he will do all he can to set up a great policy for you and your family. Would give 6 stars if I could.

Kimberly Taylor Marie was very helpful and acknowledge about purchasing auto insurance. And I would definitely recommend her to my friends.

Donna Paul I found the people at Arrow Insurance very friendly, helpful and knowledgeable. It’s a pleasure doing business with them.

Burberry Gates Jeff does an OUTSTANDING job communicating in a very timely way. He gives the right amount of details and always available to answer questions. Very thankful for their company!

Sharon Lang So glad I changed insurance companies. Today I met Teresa. She was very helpful, very sweet knows what shes talking about and does everything she can? To help you, theres sure needs to be a lot more people like Teresa in this world.