Andy Woods: Allstate Insurance - Marion (IL)

1 /5 Big Foot: I went to the Allstate Office in Marion. On a Monday the door was locked, knocked and Holly let me in. Did not say a word. She was on the Computer, I‘LL Be Right With You. Then Someone Called And All She Did Was Set And Roll Her Eyes Around. Andy Woods Was Not There, So Came Back Wednesday At 9:00am. I Cancelled A Doctors Appointment, My Insurance Was Important. He Said He Couldn’t Help Me With My Auto Insurance. Because He Didn’t Write It. He Gladly Took My Homeowner’s Payment. He Didn’t Write It Either. I Asked Him Can You Rewrite Auto Policy For Me? He Said I Can But It Would Take 4 Months To Be Into Affect!! I’m Not No Dummy That’s What He Made Me Feel Like. To Get Rid Of Me. I’ll Check With A Good Friend. Maybe He Can Help Me. Is What He Said. Will Be In Touch With You By Friday. They Told Me My Auto Insurance Was Blocked That’s Why He Couldn’t Do Anything. So I Called Allstate Customer Service, They Said He Can Help You. I Didn’t Know Allstate Customer Service Called Him, And I Called Him On Friday. He Answered The Phone, He Screamed At Me, My Husband Heard Him Yell, And He Wanted The Phone. He Said , Andy Did Your Going To Have To Give Me Time, All I Was Doing Was Trying To Tell Him What Customer Service Said. I’ll Let You Know. Him Or Holly Neither One Called Me. Sent A Email With Two Different Policy Quotes. I Have Never Been Treated So Badly My Someone WHO Is Supposed To Be So Professional. In His Office And On The Phone. Very Very Rudest Man I Have Ever Spoken With. It’s Just As Easy To Be Nice As To Be Rude. I Guess He Was Upset Because He Was Not Golfing Or Walking His Dog. As He Wrote About Himself, When He Isn’t In The Office. He Has No Business Being In Office At All. I Looked At The Reviews About Him Some Not Good. I’ve Had Allstate Before (Debbie House) So I Over Looked The Reviews. Yes They Are True. I Was So Upset With Them. I Had Different Insurance As Soon As I Got Off Of The Phone. 4 Months To Write A Policy, Yeah

1 /5 Sheba Johnson: Very poor customer service skills. I attempted to get an insurance quote and was charged for it. After contacting the office numerous times and not having anyone return my phone call, I then reported this issue directly with Allstate and even attempted to email the owner Andy Wood to let him be aware of this situation. I received a very threatening and unprofessional email from him. I have worked in customer service for 26 years and I have never seen such poor customer service skills in my life. Do not use this insurance agent. I have been polite and nice every time that I have called and I have never in my life dealt with anyone as rude as Andy Woods. I will be leaving Allstate immediately for both my auto insurance and home owners insurance. Very Sad that someone feels the need to be so rude and threatening to someone.

1 /5 Bethsheba Johnson: Do not use this insurance agent. I have personally had issues with them not returning my phone calls and then attempting to get an insurance quote and being charged for it. After, numerous phone calls, I have then contacted the owner Andy Woods by email since no one was returning my phone calls and I was polite and nice every time I contacted them. I then received a very threatening unprofessional email from him. I have worked in customer service for 26 years and I have never seen someone be so rude and unprofessional to a client. Do not pick this insurance agent as they have the worst customer service skills that I have ever seen and they do not respond to phone calls to there office.

5 /5 Kathy Smits: Hi I was very satisfied with the speed, efficiency and care given to details for the needed coverage I was seeking. I appreciate Andy and Holly very much! I now have house insurance bundled with my car insurance I already have had for years. I was helped with various steps that I needed to finish to complete purchasing my house insurance policy. I love the personal touch and customer service I received which is rare these days! Thank you! I truly am in good hands as "corny" as that sounds. This is from my heart though and Im glad to give AllStates agent and staff member in Marion the recognition they deserve. I sincerely thank you! Kathy A. Smits

5 /5 T DeWitt: Andy and his team have taken great care of us by providing quality protection at a competitive price. He and his team have always been responsive to our needs.