Truist - Valdosta (GA)

5 /5 Jason Childress: Extremely friendly, courteous and professional service. Opened up an account and was extremely easy And Bianca explained everything thoroughly to make sure we had a great experience. Thank you for all you do.

3 /5 E SF: Ive been with BB& T for quite sometime but service went downhill with the merge of Truist. I moved recently in the area and had no avail to get back to my old bank. My son overseas was locked out of his own savings account and flagged as fraud even though I clearly disclose that he is overseas, called multiple times to unlock and begged as he could not buy his own food because he cannot access his own money. I decided to closed my multiple accounts, I went to the teller that is white, I had 2 transactions and she did it smoothly. At the same time my son is with another teller (black), it took forever for her to process one transaction. I am not racist but I can tell the difference of the two teller how they work. If I am the manager, I will promote the one that does the job and re train the one who is slow. By the way, there are 5 tellers at the time, 4 customer and one supervisor that overrides the transaction. In this scenario, not enough worker is not an issue but instead they need to be equip with knowledge on how to use their machine, proper journal posting and right attitude with the job.

5 /5 Brandon Goodman: The Truist Valdosta Branch is absolutely wonderful. The staff is always so helpful and so friendly. The Branch Manager is also always available and ready to assist customers, which makes a huge difference. Everyone does an awesome job at this location and I am glad to be a Truist customer!

5 /5 ebony resurreccion: Bianca and her staff were very helpful with our banking needs. I spoke with her before opening an account and she answered all of my question and put me at ease with some of my hesitations. Within days we had an account opened. She was even willing to meet me where I was when our schedules wouldnt align. Id recommend truist to all of my friends and family.

1 /5 Vanessa Lave: Wish I seen the reviews before going. Went on two separate occasions to open a business account and both bankers were extremely unprofessional. The first guy acted like I was dumb and said I should already have the information on how to open an account at THEIR institution. Even though I literally came there to get my questions answered. Then, when me and my partner came back with more information, the head banker tried to help us, but seemed like she didn’t know what she was doing. She couldn’t find our organization, even though we went home and found it 2 seconds. Since she couldn’t find the information, she told us to go home and find it and print it out. Yet, the thing she wanted us to print out was literally in her hands because we already brought it and came prepared. Finally, when her lack of intelligence couldn’t think to put a comma in our name “xyz, Inc.” (which was in front of her) She told my partner “Well I don’t know what to tell you BABYGURLLL.” I emphasize this because up until this point, she at least spoke in a professional manner, but her attitude and tone changed very quickly. I said we’d be coming back but I just couldn’t handle the unprofessionalism. We opened an account with BOA and got accepted immediately. (With all of the same info that we had shown Truist) The customer service there is amazing. I don’t know if we just weren’t taken seriously here because we were young or what, but we were talked to like human beings at BOA :) Please don’t waste your time. Our business and deposit was taken elsewhere.