Truist - Douglasville (GA)

5 /5 Maurice James: If it wasnt for Jasper at this location, my account would be closed and I would be doing business elsewhere. This banker made me feel welcomed and part of something and had never met me. I came in to ask a question about business credit and ended up with just that, a credit card for both of my businesses. He is very humble and was very patient with me with the information he provided. Go see SunTrust and Jasper on Fairburn Rd. in Douglasville and see if you can top the experience I received.

3 /5 Lewis McNeely: This may be the slowest bank in the world. Waiting an abnormally long time for a teller. Won’t ever visit this branch again. They need serious help.

1 /5 Mickell Dent: Long Review Alert. I am a serial entrepreneur and the CEO of a growing Corporation whose primary focus is to assist in advancing individuals who experience mental health diagnoses and behavioral challenges. I recently expanded my Corporation to GA and wanted to partner with Truist (after seeing a few branch locations near our office and during research). I decided to open an account and apply for some of their products. I had a great experience opening a business checking account and applying for a credit card with Tammy. However, Tammy could not complete a line-of-credit application for me, so she transferred me to Peju Fapohunda, the Vice President and Senior Small Business Banking Consultant. After the transfer to Miss Fapohunda, my experience went from great to horrible. From the initial time we met via the phone, her tone was very negative. She only offered me the lowest loan option, and I had to ask for additional amounts before she provided other options. When I requested that she clarify certain things, she appeared "agitated." She questioned me in what seemed to be a negative tone every time I told her I met Truist qualifications (e.g., when I informed her how many years my company had been established, she challenged me after providing proof). When she requested documents (that she didnt appear to think I had on hand because she was ready to end the call immediately after requesting them), I asked her to hold for one second, as I attached the requested documents to her in an email. She agreed to hold and ended the call after about 30 seconds of holding. The banker, Tammy, attempted to reach her via phone, and Miss Fapohunda said she was no longer available. During our entire call, she spoke in a discouraging tone. Her energy appeared hostile during the whole experience. If the representatives are anything Like Peju Fapohunda in the future, I will take my Million-dollar (and growing) Corporation to a bank that values its customers more. If you are applying to a line of credit and get Peju, I recommend asking for a different rep.

2 /5 Guy Steve: BB&T was our bank for many years, but we faithfully moved through the merger with SunTrust to Truist. Following the 2008 great recession, BB&T never seemed the same to me as a 25+ year business customer. Those days are gone when you had a relationship with a bank. Due to staff turnover and changes, you no longer have access to your familiar BB&T staffers after the merger. In fact, the "relationship video monitor" appears to show a new person every time I enter a Truist drive-thru window. Apart from cashing checks from time to time, Truist should go 100% online and focus on the future. Even though things are done online, there is still human interaction. Amazon is online, yet I can get a reasonable, knowledgeable, and empowered person each time I call for assistance. I am writing this because I have deposited Truist online, just as I have been doing for years. Suddenly, an unknown Truist staffer or AI decide to hold my deposit for seven days as they proclaim, "Doubtful Collectability." Previously, BB&T had been immediately crediting my previous deposits. I have no history of a check bouncing from my deposits. Moreover, the checks I deposit are from the same companies. So what changed? Not only did the banks names change, yet so did Truist legacy knowledge of their essential customers. I had high hopes for Truist. Now I long for the days of BB&T – and Truist me™, that relationship was no cakewalk for the past eight years. Nowadays the only sucker at the Truist drive-thru window is me.