Truist - Cartersville (GA)

5 /5 Ms Bailey: Never have a problem with this bank. Christina is always so very helpful. She is the best. I never have to wait and my issues are always resolved when I deal with her. Been with this bank for 20+ years. Even with the switch to Truist, I have always gotten the best care possible.

1 /5 Doug: After waiting in line for 15 Minutes to get a document notarized, I was told I had to wait for one of the "bankers" to notarize my documents. I was then told they could not notarize my paperwork due to the language in the documents. I have been in the same branch to get the same documents notarized on several occasions without any issue. Never-mind the whole purpose is to validate my signature (not interpret the wording in the documents). Anyway, been a customer for over 20 years. The customer service is horrible. I closed my account on the spot. So much happier now. BTW, went to UPS store for notary, no questions asked, excellent service. If zero stars were an option, it would be zero.

1 /5 Misty Adams: This bank is horrible! Do not use. I went to ATM in town and it would not take my card after truist locked my mobile banking. So I called the next day because they dont have 24 hours help and they do not show where I was even trying to use the ATM and said my card was fine and was not locked. Stated something must have been wrong with ATM. I told them ATM was fine because we tried my daughters card after it wouldnt take mine to be sure and it worked just fine. They basically told me I was wro

1 /5 Teresa Horn: Went in to open a checking account and since there are no employees in the lobby at the desk youre forced to stand in the regular teller line. I stood in line for over 45 minutes and watched 7 truist employees walk through the lobby and never speak to a single customer. They all spent more time hanging out in the branch managers office laughing and giggling then they did helping customers. I will definitely be taking my business elsewhere

1 /5 Gary Murphy: This bank is awful and Ill not continue with them Ive been with them before they were truist and they just want to make it harder for the customer to access money