Truist - Carrollton (GA)

1 /5 Tenisia Mahone: The worst bank EVER… no professionalism at all, horrible customer service. If you piss them off they will do petty stuff like lock your Mobil banking. No one can answer your questions and you’re always talking to foreigners that can barely understand. So unacceptable. I would give 0 stars if Google would allow me.

5 /5 Makenzi Robinson: Julie Cooley is the ideal banker. Truist she is a great asset to your team and you did right placing her desk right out front. Very helpful, patient and friendly.

1 /5 Paula F: Under staffed. 1 teller for 3 drive-through. All three lines had six or more cars in it. I get inside the first thing I say wow it’s not much better in here. The entire wait area was backed up to the counter in the back.I was in line for 35 minutes to make a deposit inside and I can tell know one. And I mean none of SunTrust customers from the past or happy and I’m sure BB&T is not either. You know the days of the month that are going to be busy start stocking the tellers. Give them some help. Truist has more clients than when it was SunTrust alone yet Truist has less tellers now than before. You need a bigger back and It’s time to hire some help for these workers! Customer for 30+ years very unhappy

1 /5 scot westlake: Card Canceled Out of the Blue. Called Corporate number and got some call-center in Thailand. The young lady literally said, "Um yes, your card not working because it cancelled" to which I responded, "Yes, Im aware - thats why I called you. Why did my current card get canceled a month prior to the cancellation date on my actual card?" and she just repeated the same phrase over and over - as though she had a pull string in her back. As per standard banking practices, why would you cancel the card that is current - prior to the activation of the new card being sent??? Also, the local branch doesnt pick up their phone - much less have an operator to direct you.

1 /5 Leigh T: I’d rather get eaten by bedbugs than to deal with this customer service line ever again. Do better Truist. Outsourcing your customer service? Ridiculous. I just wasted an hour of my life for absolutely nothing. I am so very thankful you are no longer my primary bank. Now it’s time to switch the remainder of what we have with you. Such a shame!