Truist - Cumming (GA)

1 /5 Jeff Pillman: I cant come over here during the week. I work an hour away. I came over here at 9 oclock in the morning. When they opened up and I was told I could wait 15 minutes. Its now 9:47am, and they havent even talk to me about if I can wait a little longer or not. Terrible terrible customer service. Theyve been charging me fees on my accounts for years, and I was debating whether to close my accounts, but I wanted to talk to them first.Now I will close my accounts.

1 /5 Kevin Salisbury: Pulled up to the drive through. No one else in line, so I came right up to the window. No teller came to tell me to hold on, no indication that anyone knew I was there. 9 minutes elapsed. I could see people walking in and being helped before me. I used the intercom (no answer) during this 9 minutes just to make sure that they knew I was there (no response until the second time I used it). I was in the process of calling the branch from the drive through when someone appeared out of the back to tell me that they were "busy" - apparently forgetting that I could literally see the entire interior through the window.

5 /5 Eeryn Ann: Nextdoor for attorney pow wow. Btw my LinkedIn password : DiCaprioFoundation33. Gonna have to …. Stayed tuned. 9/11/25: Patriots Act Edition

1 /5 Kathy Schettler: I would give them even less than one star if I could. I have to do business with them due to a corporate account. But their customer demeanor is terrible! Never a nice word - how do you do, thank you, have a nice day, NOTHING! Today at the drive thru, the teller couldnt even get off the phone to help me. And, the worst part is for deposits. If you accidentally tally the deposit incorrectly, they will NOT tell you! Instead, they hit you with a $7.50 service fee. I have even asked them to double check the math for me, and they have still done this to me twice. When you ask to speak to a manager or escalate it, they simply say it is "policy" and they cant change it in the computer. I shudder every time I have to interact with this branch.

1 /5 Lari Clauer: I have been banking at this branch for almost 40 years. Due to recent staff changes, the customer service is now horrendous and I do not want these tellers handling my money. I have personally witnessed them making fun of customers when they leave. When I take my deposit for work, with the deposit slip already filled out, I have to wait while the teller adds the checks multiple times and then runs them through a machine that constantly jams. When I ask if they can just run it like it is and send me a deposit correction if necessary , they shrug and say that’s the way they have to do it now. Apparently, unless they are in a hurry, and then they just add it one time and don’t put it through the machine that jams. Sometimes, we need change. That is also a problem, as they confirm that I have a personal account with them before giving me change for my work. Why do I need an account to get change for work? Work has an account there. Anyway, after spending upwards of 32 minutes standing at the window watching tellers attempt to process a deposit several times a week, I have moved my personal accounts somewhere else.