Truist - Decatur (GA)

1 /5 Kel Kelly: Love Katrina and some of the cashiers, but everything there is difficult and unfriendly. I have always had a problem sending wires. This time, the systems were slow. But they were at the counter too. All in all it took me almost 30 minutes to move money due to waiting on systems.

1 /5 Charlie: Never recovered from the BB&T merger. Customer service is awful. Local branch employees are friendly and want to help, but have limited authority. Calling customer number consistently involves unreasonably lengthy wait times. I’ve already moved most of my accounts and certainly won’t open any new ones at Truist. I was a SunTrust customer for years but Truist has lost my loyalty.

1 /5 Kathleen M Flynn, LLC: I came to this bank over 20 years ago as the Bank Manager was recommended to me. Suntrust always had great customer service. Truist has horrible customer service. One day I tried calling the customer service line and never got through then came to the bank on Ponce in dowtown Decatur, but the manager was no longer there. I had been there less than 30 minutes before and was not allowed to deposit checks that were endorsed. SSA does not acknowledge the law firm as I have a social security disability practice so checks are not written out to the law firm. SSA sends checks that have attorney employees names on them. A bank teller, who did not understand Iolta accounts, was trying to tell me I could not deposit the checks into my business checking account which has occurring for over 20 years. Then, she told me my employee had to be present to deposit the checks. Imagine the time wasted with 2 attorneys standing there watching a low level employee deposit checks! As a colleague told me, "That is not sustainable." The Manager did nothing to intervene and said it was policy. I have been shopping for a new bank, but I use their payroll company so it involves a major move and time interviewing payroll companies. I have complained to higher level management and now have to go to other Truist locations to deposit my checks as the Manager never contacted me to apologize nor resolve the problem.

1 /5 MA S: Stopped by this Truist location for what I had hoped would be a quick and easy task. There were very few people in the lobby which I thought was a good sign. Surprisingly none of the tellers were able to help me and they said that only the manager could do so. He was helping another customer though I was next in line. 30+ minutes later and... no change. The manager even seemed to take breaks from helping the other customer, chit chatting with staff and walking around, then returning to his office. Very strange behavior. He lacked any urgency and seemed indifferent to helping. I suggest trying a different branch as the manager of this one doesnt seem interesting in customer service.

4 /5 A D: So far my experience here has been good. The employees have been helpful and very nice, easy to work with. I have had 0 issues when I have gone inside the bank and received help. Lastly, I have not had to wait very long either when waiting for a teller to assist me. The only reason I did not give it 5 stars was because the ATM was not working properly and would freeze up. This is not the first time Ive had an issue with an atm at one of their locations. I told the teller inside it was not working and she seemed like she didnt care as my concern was ignored I hope they fix it soon as this location is the closest branch to me.