TOP Insurance Duluth - Duluth (GA)

Mayra lizzet They took the time to answer all my questions and made sure I understood the policy I was signing up for. I got the coverage I needed at a price I can afford.

Kathy Rawlerson I switched to Progressive in April a few days later someone tried to steal my car in vandalize a few days later April the 18th being exact I file a claim with progressive with the young man named John then Crystal Hernandez called me and took over my claim from that day She was in and out of the office I sent in paperwork, gave them my friends and family name and number for the INVESTIGATION and I had to be the work that Monday so I went out and got a rental thinking that progressive would reimburse me and take over the rental agreement. Progress gave me so much hassle with my claim they called everyone their verified all my information and still no communication I had to go into the Savannah office feeling so violated and so upset that the Manager there helped me get a rental two weeks after my car was vandalized on May 5. I was calling on my lunch break after hours and still no communication I asked for a management Miss Miriam Johnson. She never called me. I sent text message through the portal. Talk to so many different coworkers there at progressive they send emails. Text team is each other And still no communication. On May 9th I finally had a adjuster. Robert came out to my house to look at my vehicle. He did his assessment and sent to Christel but once again, Crystal said that she was to be out of the office again May 16 Christel finally gave me a call and said that she was sending my car to I AA auction house in Virginia. I quickly corrected her and told her that I am in Savannah Georgia. She giggled and said she’s sorry then the next day or a few days later, a tow truck came while I was at work and took my car.on the 19th I called IAA a day or two later they said they had my thinking it was a total loss and realize it wasn’t and quickly they call progressive and they sent my car to Hollingsworth collision and the management got my ca and was explained the damage Christel Hernandez should be fired the worst claim representative till this day, June 5, my car is still in a shop. I asked for extension on my rental and they refuse so I have to pay out-of-pocket for a rental and there’s no telling when I can get my car fixed.! so upset with the customer service in the Ohio company I wouldn’t advise anyone to get progressive and I’m gonna make it known to everyone.

Lisa Simoneau They are the most helpful and kind people that I have dealt with in insurance. When I go in each month to pay my bill they are like my therapist. I always feel better after Ive been there. Not to mention great service! If you want great rates and customer service, this is the place for you.

Willow Rose I cant say enough great things about Clayton and his team! Their customer service is top-notch—friendly, knowledgeable, and always willing to go the extra mile. I truly feel like they have my best interests at heart. Highly recommend to anyone looking for reliable and trustworthy insurance! I had the absolute best experience with Kayla! From the jump she was incredibly helpful, patient, and knowledgeable. She took the time to explain all my options and helped me find the perfect coverage for my needs. Its rare to find someone who truly cares about their clients the way she does. If youre looking for top-tier service, I highly recommend reaching out to Kayla!

rhonda standard Great place, always helpful service

Lilly Joshua “Squash” They are very nice and professional always there to help never had an issue with them they go beyond their job title for sure amazing group off people

Gwendolyn Farris Stacy, in keeping with your style of company and employee management, I want to extend my heartfelt compliments to your staff member who worked with me for an entire week getting my (our) insurance needs met. When I called the number to your office, I was persistent in my request to talk directly to you. In turn, she was adamant about assuring me that she could take care of everything I needed in your absence. So I relinquished my desire to speak with you and you only and allowed her to proceed. I needed to reinstate the Highlander back on to my policy because I have had it repaired and as I write this message to you, the vehicle is being test driven in preparation for me to pick it up tomorrow (Monday, 12/20/21). However, my first priority when I called was to acquire renters insurance because I allowed the previous policy to expire. We had to do a lot of back and forth communication because she was attempting to get me a comfortable quote. There was also a deadline hovering from the apartment complex and the action was time-sensitive. We started out with an astronomical rate that would be unaffordable but I felt pressured (not by her) to accept it. With much maneuvering in between other clientele needing her as well, she was able to find a quote for me that we could pay in full. At the same time, my mechanic was moving so fast in completing the installation of a new engine in the Highlander that there was a need for me to get insured immediately for the test drive. Not only did she get me everything I needed but my monthly payments were reduced! I AM SO VERY, VERY PLEASED WITH YOUR STAFF! Please understand, Stacy, you have been the best insurance service I have ever had and I mean it. Everyone else has handled me with respect but they didnt care like your office does. I apologize to both you and her for not believing that anyone who works for(with) SC GLENN Insurance possesses and projects the same "customer first" spirit that you do and I should trust them just as much as I trust you. You do not have to be the only person I talk to at that office and should you need to take your monthly vacay trips to Jamaica, Paris, The Vatican, etc., you will get on that plane knowing your office, your company and your very good name is in the hands of a staff that thinks, works and acts the way you do. I ultimately declare that I trust SC GLENN Insurance and its entire staff/associates to service my insurance needs.

Emerson Seago My entire family has been with State Farm 10+ years. The staff go above and beyond each time for us. I highly recommend State Farm, but I especially recommend Paul Cribbs team.