The Ganas-Hanks Agency: Allstate Insurance - Valdosta (GA)

Gwendolyn Farris Stacy, in keeping with your style of company and employee management, I want to extend my heartfelt compliments to your staff member who worked with me for an entire week getting my (our) insurance needs met. When I called the number to your office, I was persistent in my request to talk directly to you. In turn, she was adamant about assuring me that she could take care of everything I needed in your absence. So I relinquished my desire to speak with you and you only and allowed her to proceed. I needed to reinstate the Highlander back on to my policy because I have had it repaired and as I write this message to you, the vehicle is being test driven in preparation for me to pick it up tomorrow (Monday, 12/20/21). However, my first priority when I called was to acquire renters insurance because I allowed the previous policy to expire. We had to do a lot of back and forth communication because she was attempting to get me a comfortable quote. There was also a deadline hovering from the apartment complex and the action was time-sensitive. We started out with an astronomical rate that would be unaffordable but I felt pressured (not by her) to accept it. With much maneuvering in between other clientele needing her as well, she was able to find a quote for me that we could pay in full. At the same time, my mechanic was moving so fast in completing the installation of a new engine in the Highlander that there was a need for me to get insured immediately for the test drive. Not only did she get me everything I needed but my monthly payments were reduced! I AM SO VERY, VERY PLEASED WITH YOUR STAFF! Please understand, Stacy, you have been the best insurance service I have ever had and I mean it. Everyone else has handled me with respect but they didnt care like your office does. I apologize to both you and her for not believing that anyone who works for(with) SC GLENN Insurance possesses and projects the same "customer first" spirit that you do and I should trust them just as much as I trust you. You do not have to be the only person I talk to at that office and should you need to take your monthly vacay trips to Jamaica, Paris, The Vatican, etc., you will get on that plane knowing your office, your company and your very good name is in the hands of a staff that thinks, works and acts the way you do. I ultimately declare that I trust SC GLENN Insurance and its entire staff/associates to service my insurance needs.

F. Nooner Janet rocks! Nationwide kept increasing their rates and she found me better coverage and a cheaper rate. You cant beat that. Good people and great work!

Estefania Robles Rodríguez Joan was helpful when I needed to adjust my insurance. She made sure I understood everything about my policy and helped me save money. Shes knowledgeable and friendly.

Luis Flores I had an excellent experience with this agency. They walked me through all my options, helped me find the best coverage for my family and answered all my questions. I’m happy with the service

Rachel Hamrick Mr. McClure , please give this lady a raise !! I reached out to her when I went to cancel a tag through state of ga on an antique vehicle and realized my car I’ve had since late nov had an issue. Stephanie immediately replied when I reached out and was so reassuring and calmed me down.. I was a mess mind you .. she handled the situation professionally and kept my heart and mind at ease.. Stephanie went above and beyond after hours to have a resolution and fix the issues with our account. Stephanie showed compassion and empathy through and gave me reassurance. I was indeed in good hands from the moment the issue arose by reaching out to Stephanie. Stephanie is a true asset to country financial!!! You won’t meet more of a genuine person on your side. If I could give ten stars I would !!!

Lena Maddox I have been a customer of Mr. Benn for 25 yrs now, before it was Benn Agency. Lol, he always get insurance that is right for me, and give me good advice. I have recommended family member and friends over the years. He is very professional and knowledgeable in his line of work, when I call, he call back promptly. He has a nice friendly personality.

Rachel Royal These 5 stars are for Jennifer. I went in to get her to look and work on my policy. She looked over it and got to how I wanted it. She was very professional and very caring over the issues I was having. If I wanted to see someone in that office it would be her. Thanks again Jennifer! I would also like to say every time I call I want to either talk with Jennifer or Pam. Pam is also a very professional and caring person as well.

Alvin Black Ive been with Farm Bureau for quite some time now and I absolutely Love their Service. The staff are very knowledgeable, Professional and always more than happy to help You. Not to mention their prices are absolutely unbeatable as well as the coverages they offer for those prices respectively. Thanks to all the staff at Farm Bureau for doing such a great job,We appreciate You so very much.