1 /5 Sam Creviston: I was told how reputable Simon D. Jewelers often is, so I carefully compared to other stores and chose them for a resizing and soldering together of a wedding band and engagement ring.
I was told it would be ready in about five days and while it did take days longer than that, the reason for my lower rating was because of the rings being completely misaligned when I picked them up. The resizing (1/2 size difference) was great, but the rings not being aligned when soldered together and then rubbing on the finger/knuckles in an uncomfortable and noticeable manner caused me to take the ring in to a different jeweler that was quite surprised at the bad soldering job and showed it to the other jewelers at the store, further pointing out the unnecessarily large amount of solder used to solder the rings together.
I cannot speak for the purchasing experience of new products from Simon D. Jewelers, but as for the maintenance/repairs this was a very disappointing experience.