Renasant Bank - Jonesboro (GA)

1 /5 Shawn Mckibben: You Cant Use Your Pin Number At The ATM To Get Something From Your Savings Account You Have To Go Inside To Withdraw From Your Savings Account But Other Banks You Dont Have To Do That And At Some Other Banks Your Income Gets Deposit Two Days Early Before The Regular Day But With This Bank You Have To Wait Until The Regular Day

1 /5 Jamie Archer: A bunch of things hit my account 30$ each overdraft. My next check didnt cover it all. I dont get paid weekly , next check didnt quite finish off negative balance. Not long after they charged my whole account off. I just went to another bank ...but.. I find out this week my school has been sending money to my closed bank account for two years. If you want a bank that will. Have your back, this one may not be it.

1 /5 lilly butler: Poor customer service. You have to jump through hoops to get anything reversed. If a customer is using you for service you should be more than willing to help and be understanding. The employees in low ranks and in high ranks speak to you condescendingly as if you did something wrong. Additionally, this bank is less than willing to help you. I do not recommend this place. If you bank anywhere bank with a credit union. Banks are supposed to help the customer not cause problems for the customer. Every experience I have with any credit union is with mutual respect. From my understanding this bank is transforming into a credit union. Mind you while they may be changing into a credit union it still means the people who work for them are the same people who are providing the customer service and they lack customer service. This is a money hungry bank.

1 /5 Lacey Mendez: Steve Parker (who will cut you off numerous times to try to assert himself) knows theres issue with zelle. They no longer have it in the app however, the assistant branch manager who is also very rude told me to use the zelle app. I did a zelle transaction on 08/14 it didnt register Im my account or show up at all. On 8/15 I did another and it showed in my account right away but, then later showed pending. The one from 8/14 didnt post until 8/16. Causing me to have two fees. I have never had that issue until 8/14. I was told by customer service who is also very rude. that my transaction was posted on 8/14 but didnt show on my account. Steve said as a courtesyhe will give one fee back instead of the two. I guess thats something to celebrate even though it should be two. Im over this bank. I know it wont matter however, I will be closing my account.

5 /5 Dylan: I have been a customer of Heritage Bank for several years now, and I have consistently been impressed by the high level of service and attention to detail provided by the staff. The online banking platform is user-friendly and intuitive, making it easy to manage my accounts and conduct transactions. The bank also offers a wide range of competitively-priced financial products and services, such as savings accounts, loans, and credit cards. Overall, I am extremely satisfied with Heritage Bank and would highly recommend it to others.