1 /5 MD WP: My automatic payments have failed to process 2 nights in a row. I cannot get an answer via telephone. Tried the online chat, “Vanessa” responded with same answer regardless of my question, that I’d have to access through my “online banking”. I came into local branch a while ago and sat up online banking with Pam. However, she put the wrong answers with my chosen security questions, which she realized before I left the bank, but said she had no way to correct her error, thus, I’d need to remember the incorrect answer. She stated it was only 1 of the 3 questions. However, upon attempting to access the online banking I discovered all 3 security questions had the incorrect answer and resulted in my online banking being locked out. Since Pam said she cannot correct her error i now have. Permanently locked online bank account. Which leaves me with zero help for the issue i am encountering today of having my automatic payments not process. I am very concerned of the customer service I’ve received since banking with regions. I’ve only attempted to get help 3. Only once, when I spoke with Mr. sterner, did I actually receive actual customer service.
