2 /5 Lee Cox: Its kind of pitiful. We showed up after talking with the claims agent and adjuster multiple times, in addition to making an appointment, but somehow, they were still completely unprepared. We were asked for documentation and information that no one advised we needed or was not available since the vehicle was totaled. Even after we managed to get the information they required, we still had to wait because the check "wasnt ready" and we then had to wait on a supervisor but of course "the system was down" at that point and we had to leave after a wasted visit and a waste of our time. What should have been a quick visit turned into more stress at a time when it was really not necessary and not needed. In the end, we were sent an email to deposit the funds ourselves, which could have just been done in the first place, I would think
