Progressive Insurance - Claims Office - McDonough (GA)

2 /5 Lee Cox: Its kind of pitiful. We showed up after talking with the claims agent and adjuster multiple times, in addition to making an appointment, but somehow, they were still completely unprepared. We were asked for documentation and information that no one advised we needed or was not available since the vehicle was totaled. Even after we managed to get the information they required, we still had to wait because the check "wasnt ready" and we then had to wait on a supervisor but of course "the system was down" at that point and we had to leave after a wasted visit and a waste of our time. What should have been a quick visit turned into more stress at a time when it was really not necessary and not needed. In the end, we were sent an email to deposit the funds ourselves, which could have just been done in the first place, I would think

1 /5 Curtis Williams: Very disappointed in this insurance company there prices are great but the rules and ways make no sense. I am done with them I will never deal with them ever again. I tell anyone dont deal with them. This is my opinion.

1 /5 Georgia Homegrown Adventures: Had a policy with progressive for over 6 years. They quadrupled my rates overnight with no reason. I cancelled my policy and and two weeks later they sent me my final bill. Literally six days after I received my final bill they put me in collections for non payment period. I just received the bill and I havent had a chance to pay it yet.I called progressive and they dont care. Greedy, malicious and just playing nasty.

3 /5 JJIMMIE PRODUCTIONS: We were very early for our appointment and had to wait; there wasnt anyone in the office, it was lunch time. There was a little confusion; another customer came in after us without an appointment, and he was assisted before us even though we were there for the same issue. No major problem, he was older so we didnt mind and the young lady was very nice. It is just a situation that someone else might have taken the wrong way.

1 /5 Brienna Rutledge: Horrible company, if I could leave zero stars I would !!! Paying over $1,000 in insurance and can’t get any help. We had a accident they wouldn’t cover anything and couldn’t even get them to tow the truck to get help, I would never work with them or recommend them to anyone I know.