Peach State Federal Credit Union - Monroe (GA)

1 /5 Michael Chappell: It seems that I’m a huge inconvenience to inquire about any loans especially if I don’t know my member #. The Monroe location is extremely rude! Still didn’t get the member # either…

2 /5 Mark C: I bank with a different credit union and needed to get cash so I visited this credit union because its a member of the co-op network. They want to charge me a fee to withdraw money.... I cancelled the transaction and I went to the Publix ATM and zero fee charged. Dumb.

5 /5 Faye McCommon: Whenever I go to the Monroe, GA branch I feel welcomed. The professionalism and customer service is awesome. About three weeks ago I went to withdraw some money from my savings account, but had forgotten my ID when I changed purses. The teller was still able to assist me by looking up my identification in the system. I was blown away with this extra effort on her part. This is just one example of the wonderful customer service that I have received at this branch. This is not to say that other branches and loan officers are not just as great!! I have never had bad service at any of the branches that I have visited. This also includes working with loan officers over the telephone. Keep up the amazing work PSCU!!!

5 /5 kaedin hawkins: Lisa O’Connor, the branch supervisor, deserves all of the praise possible for her excellent service and all of the staff behind her as well. She has been thorough, patient, kind, and all of the things you would want not only out of a bank, but someone trying to handle your loans quickly and efficiently.

5 /5 Shannon Ochs: 2nd EDIT: 9.17.2021 - Representative from my local branch in Monroe, GA called me personally to rectify this situation and she is helping to reinstate my tiny savings account. A portion of the fees will be waived (since I did, in fact, fail to sign up for e-statements initially) and my account will be opened again. I can then set up a recurring transfer to this account so I can begin using it. So PSFCU did finally reach out and this has been resolved! ************************ EDIT: Reached out and sent my contact info to them after they replied to my review and its now 2 days later and nothing. Havent heard anything from anyone. *********************Um, so I opened a savings account back in June in the Monroe branch. Paid $20 to do so. Then, I never received any correspondence via snail mail or electronic mail. I completely forgot I had this account. Error on my part. BUT NOW IM OUT THAT $20. So I wasted a twenty on this bank and they didnt even notify me that my savings account was going to be closed or that they had closed it. This is NOT a good first impression. Geez, yes its my fault I forgot I had opened this account, but how come I never heard from this place monthly? I put $20 in there to open it. Where did all that go?! I never received the first statement or anything. Meh.