Pandora Jewelry - Macon (GA)

5 /5 M Brown: I Went To The One In Macon On Riverside Drive And Bought My Fiancé And All 4 Of My Daughters A Cuban Links And Charm Bracelets..Charms..Earrings And Necklaces The Customer Service Was Great!! When I Say Those Were The Biggest Smiles I’ve Ever Seen And I Will Be Going Back To That Location As Soon As Possible!! Thanks Pandora!!!

1 /5 Brad Wise: I stopped in yesterday a little before the store was supposed to close at 6:00. The door was already locked with the gate pulled half way down. I got a sales associates attention and convinced her to come to the door. I wanted to exchange a bracelet I purchased for my wife only the day before for a larger size. I was told all sales are final and they could not exchange it. I then asked if I could just purchase the larger size and was told that they could not sell me the bracelet as it was part of a promotion. All of this still took place before the closing time of 6:00. I felt like she just did not want to help me and just wanted me to go away so they could close. There were 2 other sales associates in the store and they were all standing around doing nothing. I get home and check online to see if I could purchase the bracelet and, wouldnt you know it, it says it is available for purchase and store pick-up at this store. So, not only did she not want to help me, she outright lied to my face. I will never understand how people who are so poor at customer service wind up in these jobs. Not only are you turning away business but you are making sure that customer takes their money elsewhere in the future. Update: I called the 800 number that Pandora gave me in their response. I was "disconnected" twice after being told I had to be transferred to someone else. I called back a third time and was supposedly connected to the correct person but spent over an hour on hold and no one ever picked up. It seems to me that whoever is behind the 800 number doesnt care about customer service any more than the Macon store.

1 /5 Darlene: Would not even give one star went in the store today neither girl even acknowledge me one was leaning on the counter talking to a customer never even looked my way they lost a big sale today wanted a bracelet and charm will never go back there this was the Pandora in Macon very rude and bad customer service

1 /5 Jasmyne Jackson: visited the store located in Macon Georgia. Address 5080 Riverside Drive, space 210. I stopped by here to make a return for a Valentine’s Day gift that I had purchased for my girlfriend. She wasn’t a big fan of the shape of the ring so I just decided to return it and seek elsewhere however on the day that I purchased a ring sales person, Scott. W had helped me pick the ring out and also a wishbone to go along with it. Scott was beyond amazing unlike his other coworker, quick description, short black lady with glasses and also locs A.k.a. dreads with a very weird, reddish and orange color in the middle of her hair, while returning these items I entered the store seeking help other people were looking around, so no one really needed to be helped in that moment. I told the short black lady with the dreads. That I needed to make a return she with a very aggressive tone and nasty at that then said “ Well, you need to wait to be assisted because I’m helping someone else right now!” very aggressive for no reason Whatsoever, You could just tell by the look on the face that she had an attitude problem. I’ve shopped with Pandora throughout the years all at different locations and this is the first time I have ever encountered such a rude sales person If anything, the sales person should give it their best at all times no matter what the circumstance is, but instead, my visit was full of aggression only from the short black lady with dreads and glasses, If this is how this location runs, I won’t be returning. This is absolutely unprofessional and highly dissatisfying. I have been in customer service for 15 years and have never directed aggression towards a customer, especially when they are seeking help. Mozzie. E & Scott. W were very helpful and patient and kind. But the woman with the dreads in glasses with orange and red in her hair makes the environment very toxic.